WW - Medical Assistant Supervisor

Thundermist's Mission - To improve the health of our patients and communities by delivering exceptional health care, removing barriers to that care, and advancing healthy lifestyles.

Please note, effective September 1,2021, all Thundermist employees are required to have an initial dose of vaccine to prevent Covid-19. Effective October 1, 2021, all employees of RI licensed health care facilities must be fully vaccinated against Covid-19. Employees may be deemed exempt from this requirement based on documentation from their health care provider.

Job Title: Medical Assistant Supervisor

General Responsibilities:

The Medical Assistant Supervisor will oversee a team of Medical Assistants, including Lead Medical Assistants, with the goal of providing high quality patient care and promoting staff satisfaction. They will manage medical assistant staff training, hiring and termination, daily operations, productivity, and outreach, and will coordinate scheduling to ensure provider coverage.

The Medical Assistant Supervisor, in collaboration with the Nurse Manager, will be responsible for rolling out new workflows, developing processes that lead to decreased errors and promote safe practices. They will develop practical solutions and systems to address problems in a timely manner. The Medical Assistant Supervisor will be responsible for monitoring clinical quality reports and will develop sustainable processes that improve outcomes. They will assist the care team with meeting standards of care for quality and safety consistent with federal, state and accreditation guidelines.

The Medical Assistant Supervisor will work under the supervision of the Nurse Managers toward providing leadership in support of high staff morale, productivity, and retention and will fulfill the role of staff Medical Assistant as needed.

Qualifications:

Required Qualifications:

Hold current Certified Medical Assistant Certificate, or working toward certification

Ability to communicate effectively; written and verbal

Work collaboratively across all disciplines

Job knowledge: broad knowledge base of relevant professional, technical, and clinical information in assigned department.

Professionalism

Strong leadership, mentoring and problem-solving skills

BLS/CPR Certification

Successfully complete (oral and written) competency for CLIA waived testing

Strong customer service skills

Microsoft Office Experience

Preferred Qualifications:

• Management and/or supervisory experience
• Expertise in Microsoft Excel

eClinicalWorks experience

• Candidates who do not meet all of the preferred qualifications are encouraged to apply.

Significant Job Functions:

• Manages Medical Assistant (MA) scheduling and staffing to ensure provider/team coverage
• Establishes a working relationship with the Site Practice Director/Manager and any site clinical program managers to address changes in provider schedules that affect Medical Assistant Staffing.
• Responsible for the hiring and onboarding of new medical assistant staff, works with Lead MAs and Mentors to ensure consistent new hire training and utilization of the New Hire MA Manual
• Acts as a liaison with MA technical training programs with a goal of recruiting highly qualified candidates for MA employment

Build and maintain high levels of productivity, quality, morale, and patient service within the department

• Will work with Lead MAs, Nursing Management, and site Medical Directors to ensure high performing and well-suited provider/MA teams
• Works with nursing leadership, human resources, the employee health nurse, and others across THC to ensure staff compliance with competencies, CLIA, BLS, etc.
• Responsible for annual reviews, and maintains a resource for annual review feedback and provides input related to MA staff performance
• Engages Lead MAs in team decision making and promotes consistency across Lead MA teams at the site
• Represents and provides a voice for Medical Assistants organizationally and with site leadership
• Coordinates and leads MA meetings along with Lead MA and Nursing Leadership team

Maintains and keeps the Office 365 MA site group, One Note and/or calendar up-to-date

Manages oversight of MA special projects and assignments with the support of Lead MA team

Works with nursing management in establishing, promoting, and upholding behavioral expectations based on THC guidelines

Maintain practice standards according to OSHA and HIPPA guidelines

Meeting departmental quality and productivity goals in support of Thundermist strategic plan

Will assist with the reporting and resolution of event reports as needed

Physical Effort/ Environment:

• This role is onsite
• Moderate physical activity, walking, standing, stooping, and occasional lifting. Potential exposure to blood-borne pathogens, infectious diseases i.e. respiratory (Tuberculosis), and biohazardous materials. Manual dexterity for injections, computer use. Organization skills, neatness; knowledge of safety and infection control standards of practice.

Work Schedule Demands:

• As scheduled during hours of operation (inclusive of weekend and evening hours as assigned) with occasional unscheduled overtime.

Communication Skills:

• Communicate with patients, providers, and colleagues on a daily basis.

Confidentiality of Information:

Thundermist is dedicated in securing the privacy and confidentiality of protected health information under the Health Insurance Portability and Accountability Act. It is the responsibility of all employees to comply to state and federal guidelines in accessing sensitive information. Will have access to agency information and must be kept confidential.

ADA & EEOC Statement:

Thundermist provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

Thundermist is dedicated to the goal of building and maintaining a diverse and inclusive workforce committed to caring for patients in a manner that is respectful of cultural difference. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.