Front Office Support

Front Office Support - Full time

About Millie Millie is a new kind of maternity clinic built by moms and care providers who've been there. We are reimagining the hospital-based U.S. maternity experience with a tech-enabled OB/Midwifery clinic model extended with virtual care and remote monitoring. We aim to provide more complete, continuous, inclusive, and empowered to create better outcomes and experiences – from conception through the first year of parenthood. Millie's maternity and gynecology services are covered by all major insurance plans including Medi-Cal.

We are successful when all reproductive patients, regardless of background:

• Feel seen and heard as the multidimensional people they are.
• Feel confident and supported in their decisions.
• Can easily access trusted and skilled support when and how they choose.
• Experience a healthier reproductive journey, including pregnancy, birth, and postpartum. This includes (but is not limited to) reduced rates of preterm births, NICU stays, and C-sections, earlier detection of complications, and,last but not least, a better patient experience.

This is an opportunity to raise the bar for maternity care and work with a team of inspiring and committed people. If you are passionate about improving maternal health through holistic, whole-person care, come join us

About the role

As a Front Desk Associate, you will be the first point of contact for patients, providing administrative support, scheduling, answering phone calls, and handling various office duties. The Front Desk Associate plays a vital role in ensuring a smooth, welcoming, and efficient patient experience. In addition, this role includes cross-training for basic back-office responsibilities within the scope of a clinical support role.

Your responsibilities:

• Maintain front desk operations, including managing the reception area, answering and triaging phone calls, and supporting scheduling and administrative needs
• Welcome patients and visitors at the front desk, provide excellent customer service in person and over the phone, and ensure calls are answered and routed promptly
• Oversee daily operations and ensure the clinic runs efficiently
• Ensure patient check-in and check-out processes are efficient and thorough
• Provide clinic support by assisting with referrals, prior authorizations and patient scheduling needs
• Collaborate with all members of the clinic team to ensure daily operational success.
• Monitor and maintain clinic supplies, inventory, and equipment as needed.

About you

We are looking for a compassionate and professional Front Office Associate who:

• Can multitask while keeping up with high patient volumes
• Has excellent verbal and written communication skills for patient outreach
• Has strong organizational skills and attention to detail
• Can work independently as well as participate in team problem solving
• Strong leadership skills
• Proficiency and experience using Google Workspace
• Passionate about patient care and Millie's mission and values
• Located in San Jose, CA

Qualifications

• 1-3 years of experience in a patient care setting
• 1-3 years of leadership or management experience a plus
• Minimum of 1 year experience working in Women's Health/OBGYN setting (preferred)
• Strong knowledge of billing and insurance questions
• Proficiency in computer technology such as navigating different internet browsers and using multiple software systems simultaneously
• Ability to work independently

What we offer:

• Annual professional development stipend
• Medical, dental and vision benefits
• 401k
• A collaborative team culture and the opportunity to shape a new standard for hospital-based maternity care
• Opportunity to join a growing company with room for growth and promotion

At Millie, we are committed to health equity and culturally competent care. We prioritize, affirm, and celebrate diversity within our team, providers, and patients. We encourage BIPOC and LGBTQ+ individuals, veterans, and people with disabilities to apply.

Job Type: Full-time

Pay: $ $30.00 per hour

Expected hours: 30 – 45 per week

Benefits:

• 401(k)
• Health insurance
• Paid time off

Work Location: In person