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Internship - DC/MM IT Support
3 weeks ago
Why Work for Menards?
- Profit Sharing & 401K
- Team Member Discount
- Highly collaborative work environment
POSITION SUMMARY:
The DC/MM IT Support Technician Intern is responsible for providing equipment repair assistance to the Menards's Distribution Centers and Midwest Manufacturing departments; along with being an integral part of the IT Support team. You will assist in troubleshooting, repairing, and preventative maintenance work on the technical equipment; while also gaining great experience.
The schedule for this position is flexible and we work with your school schedule The position requires 15-20 hours per week between 8:00 a.m. – 5:00 p.m. Monday-Friday.
- Configure and install hardware and peripheral components, such as monitors, keyboards, printers and disk drives
- Repair and perform maintenance on company owned computers and peripherals
- Troubleshoot basic network related issues
- Enter commands and observe system functions to verify correct system operation
- Perform generic and basic tests on connectivity and application launches
- Recommend or perform remedial actions to correct problems and documents issues
- Unpack equipment and pack equipment for shipping
- Provide updates and completion information to manager and/or Team Members
- Prepare paperwork to document work in progress, completed work and other necessary tracking paperwork; submit paperwork on a timely basis to department management
- Routinely works aloft on ladders with hand tools and test sets
- Follow established company policies regarding safekeeping and security of equipment under repair
SKILLS & REQUIREMENTS:
- Obtaining an Associate or Bachelor Degree in Information Technology, Networking, Communications Technology or equivalent (Candidates must be enrolled in a College/University)
- Knowledge of operating systems, such as Android, Windows 10 and Windows 11
- Knowledge of MS Office Suite (Word, Excel and Outlook)
- Knowledge and experience with printers (multi-Functional and laser)
- Excellent performance interpersonal skills; customer service skills; organizational skills; and verbal and written communication skills
- Excellent analytical skills for problem determination and resolution
- Ability to remain calm and courteous in demanding situations
- Ability to manage multiple priorities
- Ability to work independently, as well as with a group
- Must be able to work hours per week between the hours of 8A - 5P Monday - Friday
- This internship is part-time and runs until you graduate
- Ability to lift up to 75 pounds for warehouse pickup and delivery duties
- Must work within normal office hours at the Menards Distribution Center (remote work is not offered)
- Candidates must be eligible to work in the United States, presently and in the future, without sponsorship
