Automotive Service Advisor

3 days ago

Frederick, Maryland, United States DARCARS Automotive Group Full time $40,000 - $60,000 per year

DARCARS of Frederick is now seeking Automotive Service Advisor / Writer

As the Automotive Service Advisor / Writer you are responsible for presenting, consulting and selling automotive warranty products and repair services to the customer in a professional manner while adhering to the manufacturer's published maintenance schedule and requirements and company policy. In addition, you will build rapport with customers to promote customer satisfaction and customer retention.

In this role you'll:

  • Greet customers in a timely, friendly manner and obtain pertinent vehicle information
  • Advise customers on the care and the value of maintaining their vehicles in accordance with manufacturers' specifications
  • Generate and provide customers with a complete and accurate estimate of repair orders
  • Establish and communicate completion time of repair with customer and technician
  • Answer incoming service calls
  • Maintain and schedule service appointments
  • Follow prescribed procedures for customer post follow-up resulting in return visits, increased sales and excellent CSI
  • Follow the manufacturer's warranty guidelines and procedures
  • Conduct business with high integrity that maintains the manufacturer Customer Satisfaction Index (CSI) and DARCARS specified goal(s)
  • Comply with all federal, state and local laws, and company policy, regarding the safeguarding all customer, company and manufacturer information, as well as customers vehicle and property
  • Must be able to manage in a fast paced work environment with limited supervision
  • Must have great customer service, phone and computer skills
  • Previous automotive Service Advisor experience highly preferred
  • Must be a minimum of eighteen years of age
  • Must have a valid driver's license
  • Must be able to pass pre-employment screening (background)

Benefits

  • Competitive pay and opportunities for bonus
  • Comprehensive Benefits Plan including 401k
  • PTO and Paid Holidays
  • Employee discounts on vehicle purchases, parts and service repairs
  • Opportunities to join our community service initiatives

This job advertisement in no way states or implies that these are the only duties and responsibilities to be performed by this employee.  This advertisement is merely a preview of the role in solicitation. The employee will be required to follow any other instructions and to perform any other duties and responsibilities upon the request of a supervisor. 

We are an equal opportunity employer & drug-free workplace. Offers of employment are contingent upon successfully passing background screening (incl. criminal background check, review of consumer & motor vehicle records, verification of SSN). Employment is on an at-will basis & subject to termination if dealership rules & regulations are violated.

#indeedservice
#indeedmedium

  • Automotive Customer Experience Specialist

    5 days ago

    Frederick, Maryland, United States Tire World Full time $55,000 - $75,000 per year

    Tire World Auto Center in Frederick (Riverbend) is seeking an Automotive Customer Experience Specialist.Company Overview:At Tire World Auto Center, we are redefining the tire and automotive service experience through a technology-forward approach, prioritizing customer satisfaction and workforce engagement. We are committed to fostering a culture where our...

  • Automotive Sales Consultant

    5 days ago

    Frederick, Maryland, United States Younger Auto Group Full time $50,000 - $100,000 per year

    Sales Consultant - Younger Nissan in FrederickPotential Salary up to $100k per yearWelcome to Younger Auto Group At our dealerships, we have devoted ourselves to helping and serving our customers to the best of our ability. We believe the cars we offer are of the highest quality and ideal for our customer's life needs. We are one of the premier auto groups...

  • Automotive Technician

    4 days ago

    Frederick, Maryland, United States Hi Lo Auto Sales of Maryland, Inc. Full time $93,600 - $233,600 per year

    Tire Pros of Frederick is looking for automotive technicians of all skill levels to our team. We've partnered with local dealers to insure steady work flow offering unlimited earning potential.Hours of operation are Weekdays 8am to 7pm & Saturdays 8am to 5pm. Technicians are only scheduled 9 hour shifts, but there is plenty of work and room in the shop to...

  • Automotive Detailer

    5 days ago

    Frederick, Maryland, United States CarMax Full time $40,000 - $50,000 per year

    4010 - Frederick Recon Progress Drive, Frederick, Maryland, 21701CarMax, the way your career should beGeneral Summary:Under general supervision, responsible for completing cosmetic inspections, final quality inspections, as well as vehicle cleaning, paint touch-up, wet sanding, and buffing of CarMax used, new, and customer vehicles according to CarMax...

  • Automotive Inventory Associate

    14 hours ago

    Frederick, Maryland, United States CarMax Full time $141,600 - $142,000 per year

    4010 - Frederick Recon Progress Drive, Frederick, Maryland, 21701CarMax, the way your career should beGeneral Summary:Under general supervision, responsible for zone maintenance, vehicle receiving & shipping, inventory scanning, vehicle movement (both on and off lot), lot wash/merchandising, taking and uploading photos to , as well as providing exceptional...

  • Sales and Service Specialist

    15 hours ago

    Frederick, Maryland, United States Fulton Bank Full time $147,200 per year

    Value PropositionOur values define us and our culture inspires us to change lives for the better. Our employees are the heart and soul of our company, and every success we experience begins with them. Together we are committed to making a positive impact in our local communities. We champion a culture of continuous learning, work-life integration, and...

  • Customer Support Specialist

    3 days ago

    Frederick, Maryland, United States Trail Seven Full time $40,000 - $60,000 per year

    Customer Support / Administrative Office SpecialistLocation: Frederick, MDCompany: Trail Seven )About Us:Trail Seven is a fast-growing company specializing in off-road accessories—best known for our curated plug-and-play Bronco and Jeep audio systems. We're passionate about helping off-road enthusiasts upgrade their rides with high-quality, easy-to-install...

  • Parts Specialist

    5 days ago

    Frederick, Maryland, United States Kenwood Autobody Full time

    POSITION SUMMARYThe Parts Specialist is responsible for receiving, inspecting, labeling and distributing parts to the correct repair jobs while ensuring accuracy and quality in accordance with Kenwood and OEM standards. This role verifies part arrivals with Repair Technicians and Service Advisors, manages inventory, posts invoices, processes returns, and...

  • Corporates Ratings

    5 days ago

    Frederick, Maryland, United States KBRA Full time $110,000 - $180,000 per year

    Position Title: Corporates - Ratings Director (MD)Entity: Kroll Bond Rating Agency, LLCEmployment Type: Full-TimeLocation: Frederick, MarylandSummary/Overview:KBRA (Kroll Bond Rating Agency, LLC) is seeking an Director to join our growing our Corporates Ratings team with a focus on conducting fundamental credit analysis and research across a wide range of...

  • Assistant Professor of Literacy Education

    3 days ago

    Frederick, Maryland, United States Frederick, Maryland Full time $54,000 - $60,000 per year

    Under the general direction of the department chair, this full-time tenure-track faculty position will teach literacy methods and assessment courses in both the graduate and undergraduate education programs beginning August 1, 2026. They will advise undergraduate and graduate students and regularly perform other service obligations to the education...