Customer Support Specialist

3 days ago

Frederick, Maryland, United States Trail Seven Full time $40,000 - $60,000 per year

Customer Support / Administrative Office Specialist

Location: Frederick, MD

Company: Trail Seven )

About Us:

Trail Seven is a fast-growing company specializing in off-road accessories—best known for our curated plug-and-play Bronco and Jeep audio systems. We're passionate about helping off-road enthusiasts upgrade their rides with high-quality, easy-to-install solutions. As our brand continues to grow, we're looking for a motivated, tech-savvy professional to join our team and deliver the exceptional customer experience Trail Seven is known for.

Position Overview:

We are seeking a Customer Support / Administrative Office Specialist who will serve as the first point of contact for customers and play an essential role in keeping our operations running smoothly. The ideal candidate is organized, energetic, and eager to learn, with strong computer skills and a friendly, professional demeanor.

A background or interest in car audio systems or automotive accessories is a strong plus.

Key Responsibilities:

  • Answer and route phone calls; assist customers with purchases, order questions, and product information
  • Provide basic troubleshooting and product support for audio systems and accessories
  • Manage order updates, returns, and exchanges
  • Perform accurate data entry and record maintenance within CRM and other business tools
  • Coordinate with fulfillment and tech support teams to ensure smooth order processing
  • Monitor and respond to customer emails in a timely, professional manner
  • Support general administrative tasks such as document organization, scheduling, and reporting

Qualifications:

  • Proficient with Microsoft Office (Word, Excel, Outlook) and general computer systems
  • Strong communication skills—both written and verbal
  • Ability to multitask and stay organized in a fast-paced environment
  • Customer service experience (phone, email, or retail) preferred
  • Car audio or automotive industry knowledge is a major plus
  • Experience using CRM or order management software is helpful
  • Positive, team-oriented attitude and eagerness to grow with the company

What We Offer:

  • Competitive pay (based on experience)
  • Friendly, supportive work environment
  • Opportunities to learn about and work with the latest in off-road and car audio technology
  • Room for growth as Trail Seven expands

How to Apply:

If you're tech-savvy, detail-oriented, and excited about joining a company that lives and breathes off-road adventure, we'd love to hear from you

Apply today with your resume and a brief note about your experience and interest in off-road or audio products.

Job Type: Full-time

Pay: $ $26.72 per hour

Expected hours: 40 per week

Benefits:

  • Dental insurance
  • Health insurance
  • On-the-job training
  • Paid time off
  • Vision insurance

Experience:

  • Car Audio: 1 year (Preferred)
  • Office 365: 1 year (Preferred)

Ability to Commute:

  • Frederick, MD Required)

Work Location: In person

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