Dispatch - Dispatcher

2 weeks ago

Lebanon, New Hampshire, United States City of Lebanon Full time $48,630 - $50,086 per year


Thank you for your interest in employment with the City of Lebanon. Applicants must use their own personal email address when applying. If you are using someone else's email address, your application will be rejected. A completed application is required for your application to be considered and reviewed by the hiring manager. Do not leave blanks and do not skip the application questionnaire.


Are you ready to make a difference in your community during critical moments? The City of Lebanon is seeking dedicated and detail-oriented Dispatchers to join our team In this vital role, you'll be the first point of contact for people in need, coordinating emergency responses and ensuring that help arrives quickly and efficiently. If you thrive in fast-paced environments and want to make a real difference in your community, we want to hear from you.

The starting hourly pay rate is $23.38 or $48,630 annually. After successful completion of a basic 40-hour telecommunicator class, TIES certification, and 6 months of service, you may qualify for a 3% pay increase to $24.08 per hour or $50,086 annually.

Dispatchers could qualify for stipend payments ranging from $25 to $125 per week for those who are bilingual or become members of specialized units 

Dispatchers also qualify for Shift Differential pay at $0.50 per hour for 2nd shift (2 pm thru 9 pm) and $0.75 per hour for 3rd shift (9 pm thru 7 am).

ESSENTIAL DUTIES 

Receives, records, directs, and transmits messages by radio and telephone, prepares and maintains communication records, greets, and directs public visiting the station by performing the following duties.Receives and transmits routine messages pertaining to arrest, accidents, stolen property, motor vehicles, other law enforcement emergencies, complaints and dispatches units as required. Receives radio traffic from units.Maintains log on all radio messages received or transmitted as required.Provides routine assistance to citizens supplying information or directing them to proper authority.Monitors patrol units and keeps accurate information with the location of each unit handling a complaint or traffic violation.Assists in the coordination of services as requested by officers (i.e., wreckers, utility crews, etc.)Operates TIES, NCIC, and other related computer terminals searching files, updating records, sending, and receiving messages and obtaining information requested by personnel and investigative units.Receives and transmits facsimiles and maintains fax machine in working order.Other duties as required.

KNOWLEDGE, SKILLS, ABILITIES 

Ability to apply commonsense understanding to carry out instructions furnished in written, oral, or diagram form.Ability to deal with problems involving several concrete variables in standardized situations.Knowledge of rules and regulations of the Federal Communication Commission and Departmental Rules pertaining to transmitting, receiving, and logging messages.Knowledge and ability to operate radio equipment. Knowledge of city streets and areas.Ability to speak distinctly.Ability to deal effectively with public under trying or stressful conditions.Ability to acquire and relay information accurately.Ability to react quickly and calmly in emergency situations and to determine the proper course of action.Ability to understand and follow oral and written instructions.Ability to establish and maintain an effective working relationship with the public and other employees.Ability to read and comprehend simple instructions, short correspondence, and memos.Ability to write simple correspondence and complete reports.Ability to effectively present information in one-on-one and small group situations.Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. 

REQUIREMENTS 

HS Diploma or GED required.Must possess exceptional verbal and written communication skills, strong computer skills.Must be reasonably able to work any hours and days as necessary to cover shift needs.Prior telecommunications, dispatch or related experience is a plus.

CERTIFICATION 

Will be required to complete the basic 40-hour telecommunicator course required by the State of Tennessee within 6 months.A 4-hour CPR and a 32-hour EMD training and certification is required to be completed within 6 months of hire.

SALARY AND BENEFITS 

Position is hourly, non-exempt for purposes of wage and hour. Starting hourly rate is $23.38 or $48,630.40 annualized. After successful completion of a basic 40-hour telecommunicator class and TIES certification is also required for this position as per state law, and completion of 6 months of service, you may qualify for a 3% pay increase to $24.08 per hour or $50,086.40 annualized. 

The City of Lebanon provides its full-time employees with an outstanding and comprehensive benefits package that includes a generous PTO plan, 14 paid holidays annually, pension and 401(k) retirement package, health, dental, vision, short- and long-term disability, group and supplemental life insurance.

PHYSICAL DEMANDS AND WORK ENVIRONMENT 

The noise level in the work environment is usually moderate.Work is performed in an office environment using radio, telephones, and computer terminals.Hearing is required to receive detailed information through oral communications and/or make fine distinctions in sound.You must have normal ability to understand speech in noisy areas, understand whispered speech, and be able to localize sounds.All candidates shall be tested for sharpness of hearing, to establish a record of hearing ability at the time of recruitment and to provide a valid basis for disqualification of such candidates as are found to have obvious hearing defects which would interfere with ordinary dispatch duty, such as inability to clearly perceive sounds within the normal voice range, or such sounds as are transmitted by police sirens, police radios, or voice commands, within normal decibel limits.This is a safety and security sensitive role.While performing the duties of this job, the employee is regularly required to sit, use hands to finger, handle, or feel objects, tools, or controls, and talk or hear. The employee is frequently required to reach with hands and arms.Must be able to operate equipment such as phones, computers, keyboards, and other related equipment necessary to performing the duties of a dispatcher.The applicant must pass physical and psychological tests conducted by qualified professionals.Conditions present a high stress environment.May be required to extend work schedule during emergency situations.

REASONABLE ACCOMMODATIONS 

It shall be the responsibility of the City of Lebanon Police Department to assess the type(s) of reasonable accommodations which may be necessary to allow the individual to perform the essential functions of a dispatcher and to provide such necessary reasonable accommodations to a qualified individual with a disability, provided that nothing herein shall be construed to require the provision of reasonable accommodations if doing so will impose an undue hardship on the employing agency or a direct threat to the safety of himself/herself or others.

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