Account Manager

Looking for your chance to make a real impact?

Firespring, Nebraska's first Certified B Corporation, is looking for an amazing human to join our team. We're known for providing marketing, printing and strategic guidance to thousands of brands, businesses and nonprofits in all 50 states and all over the world. Our mission is to accelerate client prosperity so we collectively do more good.

Please let us know if this position sounds like your dream job.

Job Description

We are seeking an energetic individual who brings excellent communication and organizational skills to join our customer service and sales team. As an account manager, you'll be the main liaison between print clients and Firespring team members. We're looking for someone that thrives in a fast-paced environment. Balance is one of your key characteristics as you anticipate and manage client needs while also encouraging team members to produce work that exceeds client expectations. A good day for you is one in which you've been rushing around moving mountains. You laugh in the face of obstacles because you're always up for the challenge, and let's face it, you totally love it.

You have mad skills in the detail department. Not that run-of-the-mill "I'm detail oriented" blah blah blah. You do details on top of details as if it's nobody's business, AND YOU LIKE IT. In short, you above-all recognize and are willing to go the extra mile to provide the very best customer service experience to our clients. Period.

You like? Read on.

Tasks & Responsibilities

• Deliver on the Firespring Experience.
• Producing estimates for potential jobs.
• Entering job specifications into project management software.
• Managing the production and timelines of individual jobs.
• Guiding clients through the printing process with thorough communication and education.
• Use strong communication skills to translate the needs of the client into action.
• Retention of project-level accounts through exceptional customer service.
• Identify upsell and cross-sell opportunities and share with sales.
• Be the voice of the client with internal teams.
• Manage design details, project deadlines, and follow jobs from conception through completion to ensure that the client's vision is brought to life.

Qualifications

• A strong communicator who thrives on clarity, follow-through, and proactive service.
• Detail-oriented—you spot potential errors before they become client problems.
• Confident speaking with clients about timelines, production updates, and next steps.
• Comfortable juggling multiple projects at once while staying organized under pressure.
• A team player who bridges the gap between sales, design, and production with ease.
• Flexible, quick to learn, and willing to jump in where needed.

Compensation & Benefits

• Salary—You don't need to go to the grocery store to bring home the bacon. We reward candidates who wow us by offering competitive pay
• Hours—40 hrs, flexibility required.
• 401(k)—Your parents preached about the importance of saving. Now we're helping you get it done. Firespring provides professional financial advisors who will help you make a plan and guide your investments.
• Fun—Millions of people go to work, punch the clock from 8 to 5 and hate every moment of it. That's not the case here. We prioritize loving your experience here and have a group of people dedicated to creating activities inside and outside the office. To put it mildly, we're serious about having fun—and it reflects in our work and the relationships too.
• Miscellaneous Benefits—Not all benefits are about the Benjamins, baby. Some of the things you'll enjoy while working here include unlimited soft drinks, tea and beer. Dress code? We want you to have personal freedom—just stick to the general guidelines of your role and you be you.

Ready to come aboard? Let's make this happen.

While we genuinely appreciate your interest in employment with Firespring, we can only respond to the most qualified candidates.

Firespring is an EEO/AA employer.