Director of Strategic Accounts

12 hours ago

New York, New York, United States Mitrec Full time

  I'm looking for a Director of (Pharma and Biotech) Strategic Accounts. 

Location: Remote – USA or Canada
Compensation: $180,000–$220,000 + Bonus TBC
Type: Full-time | Director-level | Client-Facing

  The Opportunity

We're been retained by our software client to find a Key Account Director to lead one (or more) of our client's most strategically important client relationships. A global life sciences organization operating across multiple divisions and over a dozen active sites. 

This is not a sales role — it's a strategic partnership position.

You'll be embedded in the heart of a complex, high-impact client relationship, acting as the strategic bridge between our client and their customer — shaping digital maturity, driving shared value, and becoming a trusted advisor to senior stakeholders at the heart of a long-term partnership.

If you're experienced in managing high-stakes customer relationships, navigating enterprise decision-making, providing future-looking thought leadership, and aligning internal teams to deliver value — this is your seat at the table.

  What You'll Own

Client Leadership & Strategic Advisory

Own the relationship with a top global life sciences client
Build and maintain trust with executive and senior operational stakeholdersDevelop a deep understanding of the client's structure, objectives, and roadmapsCreate and promote a culture with the customer's key stakeholders for software products and professional services.
Account Strategy & Growth Enablement
Create and execute account plans focused on empowering the customer to obtain a high level of utilization and strong return on their product investments.Identify new opportunities  to support client initiatives.Proactively develop and implement programs that align with client's global and local priorities, ensuring balanced, high-quality delivery that satisfies the needs of all stakeholders.Track and report on revenue, satisfaction, and account health metrics. Internal Collaboration & Orchestration
Work cross-functionally with Product, Sales, Delivery, and Customer SuccessAdvocate internally for the client — ensuring quality, alignment, and follow-throughDrive internal accountability for meeting commitments and SLAs
Problem Solving & Risk Mitigation
Risk governance & Strategic Escalation – maintain visibility across all customer communications, stepping in to triage major risks or critical escalations when strategic input is required, while ensuring day-to-day issue management flows through standard organizational channels. Use diplomacy and structure to manage cross-functional conflicts both within the customer's organization, and internally.Maintain calm under pressure while protecting the client relationship
 

What We're Looking For

Must-Haves

8+ years managing complex, enterprise client relationshipsStrong experience in FDA regulated Life Sciences, Biotech, and Pharma ManufacturingFamiliarity with digital manufacturing platforms (MES, ERP, LIMS, QMS, or similar), integrations, and infrastructure architecturesExecutive presence and gravitas to manage senior stakeholder conversationsAbility to synthesize complexity into clear, actionable strategy

Bonus Points

Previous experience working in or alongside MES vendors, integrators, or solution providersBackground in digital transformation or technical program managementExposure to adjacent industries (e.g. chemicals, food & bev, CPG) if life sciences mindset is strongA recognized industry contributor via social media, conference presentations, industry webinars, etc.

Location & Travel

This is a fully remote positionCandidates must be based in the United States or CanadaOccasional domestic travel may be required for client visits or industry events (a few times per year)

Why This Role Matters

This is a mission-critical hire. You'll step into a relationship that represents a significant share of our business — and an even greater share of our future growth potential.The role offers autonomy, visibility, and a real seat at the table — both internally and within the client's organization. It's ideal for someone who wants to orchestrate impact, not chase quotas.

Ready to Explore Further?

Watch his video for more insight and information about the opportunity. 

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