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Transportation Specialist

7 hours ago

Sarasota, Florida, United States Acrisure Full time

A professional and detail-oriented Transportation Specialist to support our agent and wholesale partners within the transportation business. This role is part of the initial placement efforts that are aimed at enhancing the agent/wholesaler experience through a centralized, solution-focused service model.

The Transportation Specialist will act as a key liaison between our agents and internal processes—ensuring smooth submission workflows, clear communication, and a high level of service consistency. This position offers the opportunity to grow within the transportation insurance space, with comprehensive training and mentorship provided.

We are seeking a dynamic, experienced and customer centric mindset individual that will focus on enhancing the agent/wholesaler. This role will require an individual that is organized, a problem solver with multi-tasking capabilities. It will require an individual that is open-minded to change and flexible and be responsible for providing streamlined solutions, ensuring high-quality customer service, and integrating necessary technology to optimize operations.

Key Responsibilities:

Initial Point of Contact:
  • Serve as the main liaison for agents and wholesalers, ensuring efficient access to transportation solutions.
  • Work as a team player to streamline processes and facilitate communication to enhance partner satisfaction.
Teamwork:
  • Be open to offer suggestions/ideas for process improvements as the Concierge is in its development stages
  • Promote a collaborative environment that fosters professional growth and development for themselves and for team members
Solution Delivery:
  • Design innovative solutions tailored to agent needs, targeting a near 100% solution rate.
  • Oversee the delivery of solutions across three categories: Program & Specialty, Contract Binding, and Wholesale.
  • Assist in creating a feedback loop for agents/wholesalers to share insights, driving improvements in processes and solutions.
Technology:
  • Understand Zendesk, Surefyre, HubSpot and other systems that are introduced to the Concierge
  • Utilize data analytics to monitor inquiries, track solution effectiveness, and enhance agent satisfaction.

Qualifications

Skills:

  • Exceptional interpersonal and communication abilities.
  • Strong analytical skills with a solution-oriented mindset.
  • Ability to navigate complex inquiries and provide timely resolutions.

Requirements:

  • Ability to Travel
  • See Education and Experience below

Education/Experience:

Education: Bachelor's degree in business administration, Transportation Management, or a related field; P&C licensed preferred.

Experience:

  • Minimum of 3 years of experience in the transportation sector with a strong focus on customer service.
  • Proven track record in a team environment, ideally within the insurance industry with knowledge of agent needs

Candidates should be comfortable with an on-site presence to support collaboration, team leadership, and cross-functional partnership.

Why Join Us:

At Acrisure, we're building more than a business, we're building a community where people can grow, thrive, and make an impact. Our benefits are designed to support every dimension of your life, from your health and finances to your family and future.

Making a lasting impact on the communities it serves, Acrisure has pledged more than $22 million through its partnerships with Corewell Health Helen DeVos Children's Hospital in Grand Rapids, Michigan, UPMC Children's Hospital in Pittsburgh, Pennsylvania and Blythedale Children's Hospital in Valhalla, New York.

Employee Benefits

We also offer our employees a comprehensive suite of benefits and perks, including:

  • Physical Wellness: Comprehensive medical insurance, dental insurance, and vision insurance; life and disability insurance; fertility benefits; wellness resources; and paid sick time.

  • Mental Wellness: Generous paid time off and holidays; Employee Assistance Program (EAP); and a complimentary Calm app subscription.

  • Financial Wellness: Immediate vesting in a 401(k) plan; Health Savings Account (HSA) and Flexible Spending Account (FSA) options; commuter benefits; and employee discount programs.

  • Family Care: Paid maternity leave and paid paternity leave (including for adoptive parents); legal plan options; and pet insurance coverage.

  • … and so much more

This list is not exhaustive of all available benefits. Eligibility and waiting periods may apply to certain offerings. Benefits may vary based on subsidiary entity and geographic location.

Acrisure is an Equal Opportunity Employer. We consider qualified applicants without regard to race, color, religion, sex, national origin, disability, or protected veteran status. Applicants may request reasonable accommodation by contacting

California Residents: Learn more about our privacy practices for applicants by visiting the Acrisure California Applicant Privacy Policy.

Recruitment Fraud: Please visit here to learn more about our Recruitment Fraud Notice.

Welcome, your new opportunity awaits you.