Service and Billing Processing Specialist

Service & Billing Process Specialist

Department: Service / Accounting / Operations

Employment Type: Full-time, Non-exempt

Pay: $ $35.00 per hour

Location: Santa Rosa. This role requires full-time office presence initially. For a candidate with a proven track record of absolute dependability and high performance, a hybrid telecommuting arrangement may be considered after an initial period.

Summary: Dependability Meets Precision and Systems Expertise

Leete Generators is a critical infrastructure provider, specializing in backup generator maintenance and service. We are seeking a highly dependable Service & Billing Process Specialist to be the operational cornerstone of our recurring revenue cycle.

This role requires someone with unwavering reliability who can maintain meticulous precision in billing and contract administration, combined with a strong operational and systems-focused mindset. You will ensure accurate recurring billing, manage the contract renewal cycle using our service software system, and actively seek opportunities to leverage technology and automation to make the billing and contract process faster and more efficient.

Dependable attendance and immediate ownership of results are non-negotiable.

Key Responsibilities Job Description

Billing Quality Control & Precision

• Process daily and recurring billing for contract service and maintenance work.
• Meticulously review completed technician reports and documentation to ensure all work performed is accurately captured and properly billed, preventing any revenue leakage, yet be fast and efficient.
• Apply strong process acumen to translate technical write-ups into precise, maximized billing, and verify pricing accuracy against set company standards.

Contract Administration & Client Engagement

• Handle the administrative portion of the contract renewal cycle, ensuring accurate documentation and timely client communications regarding new and existing contract terms and renewals.
• Act as a direct client point-of-contact for contract-related questions, effectively communicating details and revisions according to established company pricing and policies.
• Maintain meticulous tracking systems while identifying client trends and relationship opportunities to maximize contract value.
• Read contracts and RFPs; submit checklist analysis and recommendations to leadership.

CRM and System Expertise

• Operate the company's service management software at a high level, ensuring data integrity for all service activities, client accounts, and contract records.
• Enter new client data accurately and maintain organized databases.
• Provide reliable phone support to customers and field teams. Knowledge of Bay Area geography is beneficial.
• Provide mission-critical customer service support during peak power outages and emergency situations.

Qualifications & Skills

Required Skills and Abilities

• Reliable attendance and commitment to scheduled hours is essential given our role in supporting critical power infrastructure.
• Exceptional Interpersonal Skills: A demonstrated "people person" able to confidently engage clients, discuss financial terms, and proactively close administrative contract renewals.
• CRM/Database: Proven ability to operate service software/CRM systems at a high level (not just basic data entry).
• Advanced proficiency in Microsoft 365 Suite, with proven experience.
• Strong organizational skills, attention to detail, and the ability to manage multiple priorities independently.
• Technical aptitude—must understand some mechanical/electrical systems and be able to quickly learn our software programs.

Highly Desirable Skills & Optimization Focus

We are actively seeking candidates who can bring demonstrable expertise in process automation.

• Automation and AI Proficiency: Proven ability to utilize and implement automation tools (e.g., Power Automate, advanced formulas, or similar low-code/no-code AI tools) at a level beyond basic user proficiency.
• Process Strategy & Technical Vision: Strong aptitude for identifying billing inefficiencies and developing automated or streamlined solutions for those specific processes.
• Bachelor's Degree preferred (Finance, Operations, or Business focus).
• Minimum 3 years of experience in service support, billing, or contract administration.
• Prefer background in electrical, mechanical, construction, or backup generator systems.

Strategic Impact & Culture

You won't just maintain; you'll help build better systems and contribute ideas. We value individual initiative and technical mastery.

For the right person with proven reliability and a strategic inclination, this role offers the chance to become the internal Process Expert who:

• Spearheads the implementation and maintenance of automation tools for the billing and contract renewal cycle.
• Drives data review specific to recurring revenue to pinpoint leakage and advise leadership on operational improvements.
• Grows into a specialist role focused entirely on Billing Optimization and Systems.

Our Collaborative Culture

• Visionary Builder Leadership: We engage in collaborative planning, and expect action-oriented execution. You will contribute ideas and take direct ownership of your results.
• Hands-On Team: It's not for everyone—most days involve focused, detail-oriented work, but when system issues or power emergencies occur, the pace shifts quickly, and we need all hands on deck. You must be willing to jump in where needed.
• Fast & Focused Training: We have a quick learning curve. Our training is intense, designed to get you proficient quickly so you can start contributing immediately.

Why Join Us?

• Meaningful Work: Support communities during wildfires, storms, and outages.
• Growth Path: Clear opportunity to own process innovation and expand technical responsibilities.

Don't just send a standard resume, tell me why I should hire you.

• Requirements: Pre-employment background check and drug test (excludes marijuana).
• Physical Requirements: Must be able to sit at a computer for extended periods, use hands for typing, possess adequate vision to read computer screens and documents, and hear/speak clearly for phone communication.
• Benefits: Dental, Health, Paid time off, Retirement plan.
• Work Location: In person

Leete Generators is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without discrimination based on protected class characteristics.

Job Type: Full-time

Pay: $ $35.00 per hour

Expected hours: 40 per week

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Retirement plan

Work Location: In person