Applications Engineer/Service Technician for CNC Grinders

Job Title: Applications Engineer/Service Technician for CNC Grinders

Travel Required: Yes (Domestic and International)

Position Summary

This position specializes in working with CNC and NC centerless, OD, ID, and vertical grinders. The Field Service & Applications Engineer is responsible for identifying and diagnosing root causes of machine malfunctions and executing all necessary repairs. This includes comprehensive knowledge and capabilities in mechanical, hydraulic/fluid power, electrical systems, parameter configuration, ladder logic programming, and more. This role demands technical excellence, customer-facing professionalism, and cross-functional collaboration to ensure customer satisfaction and project success.

Key ResponsibilitiesMachine Diagnostics & Repair

· Perform root cause analysis and implement effective solutions for mechanical, electrical, hydraulic, and software-related machine issues.

· Take ownership of all aspects of machine repair and performance during service assignments.

· Document findings, resolutions, and recommendations in service reports.

Field Service Support

· Assist with on-site service and support, ensuring professional representation customer locations.

· Maintain clear and effective communication with customers and internal teams while in the field.

· Deliver responsive and thorough follow-up service post-installation or repair.

Customer Training and Technical Support

· Provide remote and on-site training to customers on conversational software and automation controls.

· Become an expert in machine control systems and assist customers in optimizing usage.

Project Management

· Collaborate with engineering, sales, vendors, and customers to define project requirements and deliverables.

· Ensure projects stay on schedule, implementing corrective actions as necessary to meet deadlines.

· Maintain clear documentation and communication throughout the project lifecycle.

Process Development

· Select appropriate abrasives, dressing tools, coolants, and auxiliary equipment according to project scope.

· Provide insight and improvements to grinding processes, ensuring optimized production output.

Troubleshooting & Problem Resolution

· Identify process and mechanical-related issues with machines and resolve them through systematic diagnostics.

· Recommend and implement improvements for continuous enhancement of machine performance.

Customer Run-Off and Part Validation

· Participate in machine runoff and part validation at our offices, customer locations, or the manufacturer facility.

· Ensure all parts meet customer requirements and machine specifications before final delivery.

Preferred but not required Qualifications

· Associate/Bachelor's Degree in Mechanical or Electrical Engineering or equivalent technical experience.

· Strong troubleshooting skills across mechanical, electrical, hydraulic, and control systems.

· Experience with ladder logic and parameter setup.

· Proficiency in reading blueprints, wiring diagrams, and hydraulic schematics.

· Excellent interpersonal and communication skills.

· Ability and willingness to travel domestically and internationally as needed.

· Previous customer-facing service or applications engineering experience.

· FANUC control capabilities and knowledge

Core Competencies

· Technical Problem Solving

· Customer Orientation

· Communication and Professionalism

· Project and Time Management

· Team Collaboration

· Initiative and Accountability

Company Values

At HME Holdings, we believe in collective success — we win together, and we lose together. We are committed to the growth of our products, services, and most importantly, our people. This role plays a key part in delivering excellence to our customers and advancing our shared mission.

Job Type: Full-time

Base Pay: $60, $85,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Work Location: In person