Collections Administrator, Capital Operations

If you are looking for a career at a dynamic company with a people-first mindset and a deep culture of growth and autonomy, ACV is the right place for you Competitive compensation packages and learning and development opportunities, ACV has what you need to advance to the next level in your career. We will continue to raise the bar every day by investing in our people and technology to help our customers succeed. We hire people who share our passion, bring innovative ideas to the table, and enjoy a collaborative atmosphere.

Who we are:

ACV is a technology company that has revolutionized how dealers buy and sell cars online. We are transforming the automotive industry. ACV Auctions Inc. (ACV), has applied innovation and user-designed, data driven applications and solutions. We are building the most trusted and efficient digital marketplace with data solutions for sourcing, selling and managing used vehicles with transparency and comprehensive insights that were once unimaginable. We are disruptors of the industry and we want you to join us on our journey. Our network of brands include ACV Auctions, ACV Transportation, ClearCar, MAX Digital and ACV Capital within its Marketplace Products, as well as, True360 and Data Services.

At ACV we focus on the Health, Physical, Financial, Social and Emotional Wellness of our Teammates and, to support this, we offer*:

• Multiple medical plans including a high deductible, low cost health plan
• Company-sponsored (paid) Short-Term Disability, Long-Term Disability, and Life Insurance
• Comprehensive optional benefits such as Dental, Vision, Supplemental Life/AD&D, Legal/ID Protection, and Accident and Critical Illness Insurance
• Generous paid time off options, including up to 15 vacation days per year (increasing with years of service), the greater of 3 paid sick days or in accordance with the applicable state or local paid sick leave law, 6 paid company holidays, 2 floating holidays, parental leave, bereavement leave, jury duty leave, voting leave, and other forms of paid leave as required by applicable law or regulation
• Employee Stock Purchase Program with additional opportunities to earn stock in the Company
• Retirement planning through the Company's 401(k)
• Part-time employees are not eligible for all benefits unless they meet hours requirements but are eligible to enroll in ACV's 401k plan, for 6 paid holidays, 2 floating holidays, and the greater of 3 paid sick days or in accordance with an applicable state or local paid sick leave law.

Who we are looking for:

The ACV Capital team is looking for a detail-oriented and proactive professional to join our Portfolio-Default Collections team as we expand our legal recovery efforts. This role will play a key part in supporting litigation activities for defaulted dealers and customers, helping recover financial losses and strengthen our collections process. Reporting to the Senior Manager of Credit & Portfolio, this individual will manage legal documents and required notices, and work closely with ARSI and the ACV Legal team to provide essential documentation for third-party litigation and collections. As our business continues to grow through 2025 and 2026, this position will be critical in ensuring timely, accurate, and compliant handling of default-related legal matters.

What you will do:

• Organize and review documentation related to UCC filings, PMSI, and other legal records required for collection processes.
• Coordinate with ACV's Legal Department to obtain and submit required documents for legal proceedings.
• Serve as the primary point of contact for third-party collections agencies, ensuring accurate information is provided and escalations to litigation are tracked.
• Utilize department knowledge resources to assess required documentation for accuracy,
• completion, and validity.
• Communicate professionally and effectively across departments including Risk, Legal, Portfolio Management, and 3rd party Agencies
• Use tools like Google Drive, Gmail, Slack, and other platforms to manage documentation, communications, and workflow.
• Provide management with ongoing feedback regarding recurring issues to promote
• continuous improvement efforts.
• Support other collections-related projects as business needs dictate.
• Perform additional duties as assigned.

What you will need:

• Ability to read, write, speak and understand English.
• High School Diploma required. Bachelor's degree preferred.
• 2+ years of experience in collections administration, legal support, or finance operations, preferably in the automotive or lending industry.
• Knowledge of UCC filings, PMSI, and dealership-related legal documentation.
• Strong understanding of collections workflows and working with legal or third-party recovery partners
• Proficiency in Google Workspace (Drive, Sheets, Gmail), Salesforce, and Slack.
• Work independently in a remote environment, managing time and workload efficiently.
• Excellent time management and organizational skills with the ability to multi-task under pressure.
• Outstanding written and verbal communication skills
• Ability to act as a self-starter and take initiative in a remote-first environment.
• Experience in a high-growth, fast paced environment
• Remote

No immigration or work visa sponsorship will be provided for this position.

Our Values

Trust & Transparency | People First | Positive Experiences | Calm Persistence | Never Settling

At ACV, we are committed to an inclusive culture in which every individual is welcomed and empowered to celebrate their true selves. We achieve this by fostering a work environment of acceptance and understanding that is free from discrimination. ACV is committed to being an equal opportunity employer regardless of sex, race, creed, color, religion, marital status, national origin, age, pregnancy, sexual orientation, gender, gender identity, gender expression, genetic information, disability, military status, status as a veteran, or any other protected characteristic. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires reasonable accommodation, please let us know.

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