Director of Service Coordination

Service Coordination Director

Department: Illinois Program Services

Status: Full-time

Who We Are

At Sertoma Star Services, we're on a mission to empower individuals with intellectual/developmental disabilities and those living with mental illness to reach their goals and lead fulfilling lives. With a strategic presence in South Chicagoland and Northwest Indiana, we proudly serve over 2,000 consumers through a diverse range of vocational, educational, therapeutic, and residential programs.

Sertoma Star Services' roots trace back to the merger of two dynamic social services organizations, New Star and Sertoma Centre combining over 125 years of expertise in providing cutting-edge, person-first services. Our united commitment is straightforward: to transform lives through delivering comprehensive services, choices, and opportunities to those we support in an environment that promotes self-advocacy and personal success.

By joining the Sertoma Star Team you will have a unique opportunity to challenge limits and change lives. Together, we can shape a brighter future for those we serve.

Your Role

As the Service Coordination Director at Sertoma Star Services, you will lead our Illinois Program Services department with a focus on providing oversight and management to our dedicated service coordination team. Your role will involve supervising and guiding the team across residential services, CDS, and HBS, ensuring their ongoing performance meets our agency's standards of excellence. You will champion the integration of service delivery, uphold consumer rights, and foster a culture of empowerment and respect. Collaboration with other departments will be key as you work to optimize resource allocation, enhance quality of care, and promote the well-being of those we serve. Your leadership will extend to budget planning, quality improvement initiatives, and close coordination with nursing and behavior support teams to ensure holistic and person-centered care. Join us in creating a warm and welcoming community where every individual's journey is met with compassion, support, and the opportunity to fulfill their goals and dreams.

Responsibilities

• Provides supervision and leadership to the service coordination team in residential services, CDS and HBS throughout the agency and evaluates ongoing performance.
• Provides leadership for the full integration of service delivery that effectively works with all programs in order to fully support each person served, including their right to services that help them fulfill their individual goals and dreams and documents these through implementation strategies.
• Ensures the implementation of a service delivery system that honors and supports consumer choice, full community integration and that they are free from abuse, neglect and unnecessary restrictions of their rights.
• Provides staff training and support to service coordination team to ensure they perform their duties in a manner that meets all DHS rules, CARF and CQL standards, and agency policies and procedures.
• Effectively works in partnership with all agency programs to ensure consumer access to all available resources, and to build a collaborative approach with coworkers throughout the organization.
• Works closely with the QA team to develop department goals and quality improvement plans to ensure consumers are provided with the best possible service delivery.
• Works closely with the nursing team to ensure all healthcare appointments and follow up appointments are completed as required and documentation is maintained in consumer files to ensure the health and wellbeing of all consumers in residential services.
• Works closely with the behavior support team to ensure all behavioral supports are person centered and provide opportunities for growth while minimizing rights restrictions.
• Works closely with the Illinois Services Program Administrator to assist with preparing yearly budgets and monitoring revenue and expenses.

Qualifications

• Bachelor's degree in Human Services field.
• At least three years of experience working with individuals with disabilities
• QIDP credentials for at least one year
• Excellent verbal and written communication skills
• Ability to effectively work with consumers, outside providers, and family/guardians
• Organizational and Time Management skills
• Excellent computer proficiency (MS Office- Word, Excel and Outlook)
• Ability to take initiative, work independently and to carry out assignments to completion within parameters of instructions given, prescribed routines, and standard accepted practices.
• Must maintain a valid driver's license and meet agency driving requirements.

Benefits

• Generous paid time off
• 13 Paid holidays
• Medical/Dental/Vision Insurance Plans
• Employer Paid Insurance: Basic Life/AD&D and Long-Term Disability
• Employee Assistance Program
• 403(b) with company match
• Tuition assistance
• Eligibility for Public Service Loan Forgiveness
• Ongoing training and development opportunities

Health, Safety, and Culture

Sertoma Star is an equal opportunity employer that embraces the uniqueness of every person. Sertoma understands that in order for you to work effectively and be an advocate of inclusivity, we must foster an environment that is respectful and sensitive to persons of all gender identities and from every cultural, socioeconomic, ethnic, religious, and racial background. Our open-door, team-building concept supports both agency goals and employee success.