Receptionist

Position Description:

The Receptionist will be responsible for answering, screening, and directing phone calls, as well as supporting student intake at Restore Education's Main Campus. Key duties include responding to phone inquiries, accurately entering student data into the appropriate database, and communicating with the Intake Team to ensure student needs are addressed. This is a full-time, non-exempt position, hired by and directly accountable to the Intake Coordinator and the Director of Outcomes.

Supervisor: Intake Coordinator

Status: Non-exempt

Schedule: Full-time, with scheduled hours Monday-Thursday 8:45 am-5:30 pm and Friday 9:00 am-2 pm. Some Evenings and Weekends required.

Location: Restore Education San Pedro Campus

Note: Schedule and location(s) are subject to change.

Responsibilities

Create a positive and welcoming atmosphere for program applicants and students.

Provide excellent customer service by addressing questions in a warm and professional manner.

Answer, screen, and direct phone calls while assisting incoming students.

Gather, compile, and accurately enter student data into Salesforce and other tracking systems.

Maintain the reception area and all common areas at all times.

Receive, sort, and distribute incoming mail.

Take inventory of supplies and restock as needed.

Communicate with the Intake Team to address student inquiries and ensure accurate records.

Adapt to immediate needs and provide suggestions to improve processes.

Maintain on-going communication with program management and staff.

Participate in required staff trainings, staff development sessions, and meetings.

Assist with periodic file audits

Perform related duties and fulfills responsibilities as required and/or assigned.

Education and Experience

HS Diploma or GED required.

Associates degree or 60 college credit hours preferred.

Bilingual in English and Spanish required.

Minimum of 4 years of experience in customer service, front desk/reception, clerical support, recordkeeping, or intake in an educational or community setting.

Strong computer skills, including Microsoft Office and internet navigation.

Experience entering and managing data in Salesforce or similar database systems preferred.

Ability to operate standard office equipment and multitask in a fast-paced environment.

Knowledge and Skills

Strong organizational skills and attention to detail.

Excellent verbal, written, and phone communication skills.

Professional customer service skills.

Ability to maintain strict confidentiality when handling student information.

Ability to work effectively with diverse populations and in varied situations.

Skilled at multitasking and assisting multiple people in a fast-paced environment.

Ability to establish and maintain cooperative working relationships with staff, students, and visitors.

Strong interpersonal skills with students and adults in educational or professional settings.

Willingness to learn new processes and acquire new skills.

Schedule: Full-time, with scheduled hours Monday-Thursday 8:45 am-5:30 pm and Friday 9:00 am-2 pm. Some Evenings and Weekends required.

Estimated Hourly Rate: $16.00-$17.00 per hour

Benefits: Employer-covered health, vision, and dental, and employer-covered life insurance, plus affordable auxiliary plans and generous PTO policy.

Restore Education is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.

LICENSES OR CERTIFICATES

Must possess a valid Class C Texas Drivers License or obtain a valid Class C Texas Drivers License within thirty (30) days after becoming a resident of the State of Texas.

PHYSICAL DEMANDS AND WORKING CONDITIONS

Physical requirements include visual acuity, speech and hearing, hand and eye coordination and manual dexterity necessary to operate a computer keyboard and basic office equipment. Subject to sitting, standing, bending, twisting, carrying/lifting course materials, and walking to perform the essential functions.

ADA/ADAAA Statement

Restore Education is committed to equal opportunity in employment for persons with disabilities and complies with the Americans with Disabilities Act of 1990 (ADA), as amended, and any other applicable state and federal laws. Accordingly, Restore Education does not discriminate against qualified individuals with disabilities regarding application, hiring, advancement, discharge, compensation, training or other terms, conditions, and privileges of employment. Moreover, it is Restore Educations policy to provide reasonable accommodations in employment to qualified individuals with disabilities so that they can perform the essential functions of the job, unless the accommodation would impose an undue hardship on the operation of Restore Educations business or would change the essential functions of the position. Retaliation against an individual with a disability for utilizing this policy or seeking a reasonable accommodation is prohibited. Individuals with any questions or requests for accommodation should contact the Human Resources Department.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.