Program Manager

POSITION DESCRIPTION: Reporting to the Director of Programs, the Program Manager is responsible for programmatic success in all of HOW's ongoing client-centered work. The Program Manager will lead, evaluate and monitor staff and programs, as well as contribute and support the Agency in planning and organizing programs. The Program Manager will promote good external relations for the agency and excellent communication within the agency. The Program Manager will be responsible for specific programs in collaboration with the Department of Children and Family Services (DCFS).

Duties & Responsibilities

Client Services

• Directly supervise Housing Advocates by providing one-on-one supervision, group supervision and consultations, and completing annual and ad hoc performance reviews
• Lead day-to-day consultations for Housing Advocate teams
• Escalate clinical and crisis situations to the Clinical Director and Director of Program Operations as needed
• Oversight and monitoring of required client documentation in relevant databases and files
• Review and monitor program performance to inform and guide adjustments within client services
• Manage client intake process to ensure capacity and goals are met as outlined in program plans
• Lead and participate in client engagement strategies and activities, such as wellness checks, attending client meetings, and client events
• Assist in development and implementation of enforcement of client program agreement program plans
• Deliver direct service on an as needed basis
• Extend support to program team outside of regular business hours as needed

Administration & Leadership

• Complete quality assurance functions, including reviewing and providing feedback to Housing Advocates on case notes, documentation, and database usage
• Ensure compliance with contractual requirements related to program operations and outcomes
• Responsible for following and meeting program budget guidelines for both internal budgets and contractual requirements
• Complete internal and external reports as required and requested for program monitoring and compliance
• Prepare and complete program audits
• Lead hiring and on-boarding for program team
• Support and manage HOW Staff in office and remote locations (North, South, Work from Home)
• Represent the agency in external meetings and events, and promote collaborative and effective partnerships (committees, workgroups, linkages)
• Lead the development of internal workgroups and committees; engage in workgroups and committees across the agency
• Work with team to implement best and promising practices in service delivery for all HOW households experiencing homelessness
• Participate in strategic planning activities for program growth, utilizing data to drive decisions and planning
• Engage in fund development activities for new and existing programs

Other

• Maintain required professional knowledge and job skills
• Participate in required staff meetings and trainings
• Maintain regular and predictable attendance during business hours with willingness to work flexible hours as required by the position's responsibilities
• Perform other duties as assigned or approved by direct supervisor

REQUIREMENTS:

• Master's Degree Preferred; bachelor's degree required
• Clinical License, LCSW or LCPC is a plus
• Two years of supervision experience necessary, or applicable experience
• Must have relevant experience in working with diverse populations experiencing homelessness, including individuals with disabilities, LGBT, veterans, families and other at-risk categories
• Knowledge of homelessness and housing issues in Chicagoland area
• Strong knowledge of Affordable Housing Practices (Housing First, Harm Reduction, Trauma Informed Care)
• Experience working with DCFS, including youth aging out of the system, a plus

ESSENTIAL KNOWLEDGE

• Excellent communication skills, written and verbal
• Excellent planning and organizational skills
• Management of budgeting and expenses
• Comfortable working within a collaborative team setting
• Proficient in Microsoft Office programs, particularly Microsoft Excel and Outlook

Essential Functions Include:

• Able to lift a minimum of 25 lbs, and walk up and down stairs
• Must possess valid driver's license, reliable vehicle, proof of automobile insurance
• Must pass applicable background tests

STARTING SALARY: Salary range is $60,000 to $65,000 annually.

WORK SCHEDULE: Full-time; regular business hours with some flexibility required.

HOW is an Affirmative Action, equal-opportunity employer. This job description is not intended to be all-inclusive, and employees shall perform other duties as appropriate. HOW reserves the right to revise or change job duties as needed. This job description does not constitute a written or implied contract of employment.

Job Type: Full-time

Pay: $60, $65,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance

Work Location: Hybrid remote in Chicago, IL 60626