Customer Service Assistant

4 days ago

Houston, Texas, United States U.S. Legal Support Full time

Are you detail-oriented, customer service driven, and adaptable? Do you enjoy multitasking, problem-solving, and thinking critically?
U.S. Legal Support is looking for a Customer Service Assistant who is a proactive problem solver, an active listener, and an excellent communicator. If you bring a positive attitude and a passion for helping others, consider joining our legal services team in an onsite role based in Houston, Texas

 Location: Woodland Hills, CA
Schedule: Monday – Friday | 8:00 AM – 5:00 PM

Customer Service Assistant Job Functions:

  • Support Client Service Specialists (CSS) with client communications to help obtain records

  • Follow up with clients on needed actions (e.g., fee approvals, authorizations, no record notifications)

  • Manage incoming invoices and correspondence

  • Handle calls and emails from agents or field contacts

  • Research incomplete or missing contact information for facilities

  • Make expediting calls for urgent requests, client follow-ups, and problem records

  • Monitor and respond to CSR emails and voicemails

  • Troubleshoot and research missing records and escalate as needed

Custodian Invoicing:

  • Confirm invoice amounts align with record request limits

  • Process payments via check or credit card

  • Log credit card payments and verify check clearances

  • Provide payment documentation for internal or client use

Custodian Correspondence:

  • Research purpose of correspondence

  • Coordinate directly with facilities or track items for internal CSR review

Perks and Benefits

We provide our Customer Service Assistants with family- and pet-friendly benefits, including Medical, Dental, Vision, Paid Parental Leave, LifeLock, fun team-building activities, and much more

Requirements

To qualify, all you need is a high school diploma and at least 2 years of customer service experience. You must be able to communicate effectively by phone and email. Experience in the legal or administrative field is a plus

Apply Today

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