Technical Support Representative

7 days ago

North Smithfield, Rhode Island, United States Apex Systems Full time $35,000 - $45,000 per year
Company Description

Apex Systems LLC, a division of On Assignment, is an IT staffing and services firm specializing in providing IT professionals for contract, contract-to-hire, and direct placements. Apex also offers recruitment solutions for other select professional skills and workforce needs

Job Description

Position Summary: This entry level position requires the prompt technical responses to questions from  store and pharmacy employees regarding troubleshooting, diagnosing, and resolving problems for store and Point of Sale systems, hardware, Repairs and Maintenance and Minute Clinic. This position requires a thorough knowledge of problem escalation and follow-up processes to ensure timely resolution of reported issues. Related online diagnostics are used for troubleshooting; incidents are tracked in a case tracking system. The primary role of this position is to take live trouble-shooting calls daily 100% of the time. This position must deliver outstanding customer service in a timely and efficient manner and with a demonstrated commitment to 1st call resolution and overall customer satisfaction

Duties: Responsible for resolving customer inquiries by using the tools provided to services the customer quickly, efficiently and thoroughly. Prompt response to questions from CVS store employees by troubleshooting, diagnosing, resolving problems and overall store support and installations. Document problems accurately and succinctly in the appropriate support tools provided. Maintain knowledge with accurate and up to date information relating to current policies, procedures and troubleshooting techniques.

Qualifications

Experience: A minimum of 6 months related work experience required, ideally in a call center, technical or customer service related role 1 to 2 years experience working in a service oriented call center, preferred Associate or Technical degree preferred, High School Diploma or GED required Must demonstrate analytical, problem solving and interpersonal skills Must have excellent Customer Service skills Must have competent PC skills, Particularly in Excel and Access Must have excellent verbal and listening communication skills Must have excellent writing skills Able to work in a flexible 24/7 work environment, preferred

Additional Information

Apply Now 

All your information will be kept confidential according to EEO guidelines.

  • Staff Technical Services Project Management

    1 week ago

    North Kingstown, Rhode Island, United States Northrop Grumman Full time $163,200 - $244,800

    RELOCATION ASSISTANCE: Relocation assistance may be availableCLEARANCE TYPE: SecretTRAVEL: Yes, 25% of the TimeDescriptionAt Northrop Grumman, our employees have incredible opportunities to work on revolutionary systems that impact people's lives around the world today, and for generations to come. Our pioneering and inventive spirit has enabled us to be...

  • Squad Leader, Talent, Performance

    1 week ago

    North Smithfield, Rhode Island, United States Fidelity Investments Full time $120,000 - $180,000 per year

    Job DescriptionThe RoleDo you want to make a difference and be part of a highly collaborative, cross-functional team committed to enhancing Enterprise HR Talent capabilities within Fidelity's Enterprise Technology business unit?We are looking for a technical Squad Leader of Talent, Performance & Developmentwho will partner with other Fidelity leaders to...

  • Yankee Candle

    4 days ago

    North Smithfield, Rhode Island, United States Newell Brands Full time $15,000 - $22,500 per year

    Job ID: 6951Alternate Locations:Newell Brands is a leading consumer products company with a portfolio of iconic brands like Graco, Coleman, Oster, Rubbermaid, Sharpie and Yankee Candle - and 24,000 talented teammates around the world. Our culture is built on values in action: Integrity, Teamwork, Passion for Winning, Ownership, and Leadership. We work...

  • Oracle PLSQL Developer

    7 days ago

    North Smithfield, Rhode Island, United States TerraGiG Full time $120,000 - $180,000 per year

    Job Title : Sr. Oracle PLSQL Developerlocation : Smithfield, RI (hybrid)Duration : 18 Month ContractRequired skills:Sr. level experience with Oracle PL/SQLETL Design (or snap logic)ContainerizationNice to have:Coaching experience or mentorshipDescriptionThe Purpose of This RoleSenior Database Developer for the Workplace Investment team will be responsible...

  • Marketing Manager, Separately Managed Accounts

    1 week ago

    North Smithfield, Rhode Island, United States Fidelity Investments Full time $40,000 - $117,000 per year

    Job DescriptionThe RoleAre you passionate about product marketing that resonates? If so, join the Portfolio & Advisory Solutions Marketing team where our mission is to champion the investment talents and capabilities behind Fidelity's rapidly growing separately managed account solutions for advisors.As a Marketing Manager, you'll help execute product...

  • Performance Tester

    7 days ago

    North Smithfield, Rhode Island, United States Career Guidant Full time $90,000 - $120,000 per year

    Company Description Career Guidant, an internationally acclimed, trusted multi-faced orgiansation into Information Technology Custom Learning Services for Enterprises, Lateral Staffing Solutions, Information Technology Development & Consulting, Infrastructure & Facility Management Services and Technical Content development as core competencies. Our...

  • General Manager Honey Dew 45

    7 days ago

    North Smithfield, Rhode Island, United States Seasons Corner Market Full time $45,000 - $60,000 per year

    Join our team and enjoy a world of benefitsAre you seeking a workplace that truly cares about your well-being? Look no further We are excited to announce a fantastic opportunity to be part of our team and take advantage of our comprehensive benefit plan.Health, Dental, and Vision Insurance:Your health matters to us We offer a top-notch insurance package that...

  • Program Representative

    5 days ago

    North Kingstown, Rhode Island, United States General Dynamics Electric Boat Full time $80,000 - $120,000 per year

    OverviewThe Opportunity:MAKE AN IMPACT:In today's geopolitical world, the US Navy needs more VIRGINIA Class ships (VCS). It is paramount that we build these VA-Class Submarines at a faster pace (2 per year). This is a high-profile position within D686 where the Boat Rep will function as the Lead for the submodule(s) in a VIRGINIA Payload Module (Section...

  • Quality Engineering Lead

    1 day ago

    Smithfield, Rhode Island, United States Fidelity Investments Full time

    Job Description:Job Description: Quality Engineering LeadThe RoleAs a Quality Engineering Lead, you will be an integral part of the Stock Plan Services (SPS) organization. You will ensure that projects meet quality standards by providing technical guidance in planning, designing, executing testing and developing procedures relating to product quality on...

  • Senior Full Stack Engineer

    6 days ago

    Smithfield, Rhode Island, United States Fidelity Investments Full time $120,000 - $180,000 per year

    Job Description:Fidelity TalentSource is your destination for discovering your next temporary role at Fidelity Investments.Senior Full Stack EngineerThe RoleWe are looking for a Senior Full Stack Engineer to join usAs a Senior Full Stack Engineer, you will play a key role on a Scrum team and within Digital Platforms Technology. You will be encouraged to gain...