Sales Associate

7 days ago

New York, New York, United States Alex Moss New York Full time

Company Description

Alex Moss New York
is a luxury jewelry house based in Manhattan, renowned for its distinctive designs and uncompromising craftsmanship. We specialize in fine collections and custom jewelry. Loved by many big names across industries, patrons include
Cher, Madonna, Justin & Hailey Bieber, Drake, ASAP Rocky, Travis Kelce, Jaden Smith, Rauw Alejandro, Bad Bunny, Jack Harlow
and countless others.

With a presence in the Americas, Europe and Asia, Alex Moss New York continues to search for top talent as it grows as a company, and hopes to grow with its employees as well. Committed to exceptional quality, innovative design, and a meticulous approach to every detail, we continue to make our mark on the jewelry world by standing out with our unique design language.

Role Description

This is a full-time, on-site role for a
Sales Specialist
in New York, NY. The Sales Specialist will be responsible for interacting with customers, providing excellent customer service, and closing sales. Responsibilities also include training new sales staff, managing sales operations, and ensuring customer satisfaction through personalized service and attention to detail.

Key Roles at AMNY

  • Ensuring each client receives outstanding and exceptional customer service by providing a friendly environment which includes greeting and acknowledging every customer, maintaining outstanding standards, solid product knowledge and all other components of Customer Service before, during and after sales client
  • Being able to discuss and process custom requests from clients
  • Communicating between sales floor and headquarters to manage your own CRM portfolio
  • Adapting an approach according to the client needs and motivations
  • Negotiating and handle objections with ease
  • Assist and support after sales clients in accordance with Maison values. Act as a referent and provide recommendations that will provide an exceptional client experience
  • Cultivate new and existing client relationships through exceptional service.
  • Consistently and accurately capture client data for follow-up and relationship building, effectively utilizing tools that are available to you
  • Appropriately resolve client issues/concerns and escalate as needed to Management
  • Partner with Management to develop a plan to support, and participate to, in-store and offsite events and networking
  • Remaining current on industry news and competitors

Preferred & Required Skills for Application

  • 2-5 years Prior experience in a Sales role mandatory, jewelry experience
    strongly preferred
  • Must be able to work any day of the week, including Saturdays/Sundays
  • Ability to work in a fast-paced retail store environment
  • Tech and Internet Savvy
  • MS Office heavily preferred
  • Additional language skills are a plus, Spanish and Japanese are strongly preferred
  • General knowledge of jewelry preferred
  • Excellent interpersonal and communication skills are required
  • Strong intrapersonal and client management skills

Pay & Benefits

AMNY offers a starting range of $ per hour, plus a competitive commission structure on pieces sold based on category and individually-based annual targets.

  • Benefits include custom-tailored Health insurance, 401k, Paid time off and sick leave. Bonuses are granted at the end of year based on company performance.

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