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Aftermarket Service Manager

2 weeks ago

Houston, Texas, United States Enerflex Ltd. Full time $120,000 - $250,000 per year

Summary
The Service Manager will lead all service activities related to Power Generation (PG) equipment from our Houston facility that are installed in the US. The PG equipment we package is primarily reciprocating engine generator sets from Waukesha, Caterpillar and Jenbacher. Scope of supply may include electrical switchgear, transformers, heat exchangers, absorption chillers, Waste Heat Recovery unit (WHRU) and other balance of plant items.

*Principle Responsibilities and Duties*

  • Manage all installation, commissioning and warranty activities related to Power generation equipment with a hands-on approach. Travel to customer sites is required.
  • Provide technical support to customers and branch offices for PG equipment in service. Scope may include management of PG specific sub-vendors.
  • Plan, execute and monitor a training program for the relevant branch offices to support PG equipment in service.
  • Manage the PG long term service agreements sold and support the proposal activities to win the service agreements in close coordination with the sales team and branch offices.
  • Coordinate the provision of spare parts for the installed PG base with the relevant branch offices.
  • Establish and maintain a relationship with customers and vendors related to PG equipment.
  • Support the testing/teardown of PG equipment in our facility in terms of acceptance checks, test procedures and disassembly of equipment.
  • Consult on the design/layout of packages from a service perspective.
  • Lead and manage special projects focused on PG initiatives as required.
  • Recruit, train and manage a service focused team to deliver on all PG service commitments as the installed base grows.
  • Create and execute a long-term strategy to maximize the service profitability of EFX supplied Gen sets

Qualifications

  • Minimum of 7 or more years related experience.
  • Experience with Jenbacher, Waukesha or Caterpillar engines preferred.
  • Previous experience leading installation, construction, and commissioning activities at customer's sites for PG equipment preferred.
  • Knowledge of generators, switchgear, load sharing or engine controls is desired.
  • Previous Customer facing experience required.
  • Computer proficiency is required. Good working knowledge of Microsoft Excel is required.
  • Able to prioritize the work in multi-tasking environment.
  • Able to meet tight deadlines, follow up on commitments, and action wherever appropriate.
  • Able to solve problems and communicate persuasively. Effective verbal, written and presentation skills.

*Physical Requirements*
Fast-paced shop and general office environment with travel to customers sites as needed. Many tasks have high degrees of time sensitivity.

About Us:
Transforming Energy for a Sustainable Future.
Enerflex is a premier integrated global provider of energy infrastructure solutions, covering gas processing, compression, power generation, refrigeration, cryogenic, energy transition, and water solutions. We proudly employ more than 5,000 highly skilled employees across over 25 countries worldwide.

Enerflex places its core
Values of Integrity, Commitment, Creativity, and Success
into action across all aspects of the business. Our innovation, strong commitment to safety, and superior service to our customers positions us as the optimal partner to meet the needs of the dynamic energy industry.

We foster a culture of ensuring our employees have the tools to do their jobs right, but to also thrive in their roles. We pride ourselves in our competitive wages, extensive rewards programs, celebration of successes of individuals and teams, and are committed to ensuring Enerflex remains a safe and inclusive space for all.

What Enerflex Offers You:
Full time employees enjoy the following benefits:

  • Generous healthcare, dental and vision plan
  • 401(k) employer matching
  • Generous paid time off program
  • Employee Equity Plan
  • Tuition reimbursement
  • Fun office environment

Enerflex is an Equal Opportunity Employer
Enerflex grants equal employment opportunity to all qualified persons without regard to race, color, sex, age, national origin, religion, genetic information, mental or physical disability, or any other characteristic protected by applicable federal, state, or local law. Equal employment opportunities are provided in recruitment, hiring, promotions, wages, benefits, and other terms, conditions, and privileges of employment.

Disclaimer
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, tasks, duties, knowledge, skills, and abilities required.