Director, Product

Director, Product - Global Payments Partnerships - New York, NY, Austin, TX or Denver, CO, Atlanta, GA

Are you customer obsessed and passionate about building products and experiences that support the financial needs of a global population? How about offering up your technical skills in a business that is committed to moving money for better? If you are interested in joining a globally diverse organization where our high impact contributions are recognized and celebrated both by our customers and our leadership, allowing each of us to thrive, then it is time to join our Payments Product Team at Western Union. 

Western Union powers your pursuit

We are seeking a seasoned Director of Global Payments Partnerships to lead strategy and execution across both funds-in and funds-out payment networks. This role is responsible for managing a global team of partnership managers, driving the sourcing, solutioning, integration, and operational oversight of payment partnerships that power Western Union's money movement capabilities.

You will prioritize and guide the work of the partnerships team, overseeing efforts related to scorecarding, performance management, and strategic sourcing in close collaboration with regional business and product leaders. Your leadership will ensure a high-performing partnership ecosystem that supports seamless, secure, and scalable customer experiences across markets.

As a senior leader within the global Payments Product organization, you will shape initiatives that deliver innovation, efficiency, and competitive advantage, grounded in market trends, partner capabilities, and business goals.

Your contributions will be critical to building a best-in-class global remittance payments platform, reinforcing Western Union's position as a leader in fast, reliable, and customer-centric cross-border payments.

Role Responsibilities:

• Responsible for leading a team of partnerships managers tasked with performance management, strategic sourcing, and operational oversight of Western Union's payments partners.

• Own partner negotiations including commercial agreements, integrations, and co-marketing plans.

• Collaborate with region, channel, and product teams to turn partnerships into revenue and growth.

• Continuously educates the partnerships team, as well as internal and external stakeholders on the vision, mission, current and desired future state of our products and platforms.

• Measure and optimize the impact of partnerships across a developed set of KPIs, including performance, cost and scalability.

• Prepares executive reporting around KPIs and OKRs. Is responsible for the performance of our partnerships teams, incorporates short and longer-term professional development goals on the team and team member level.

• Sets an example of living Western Union's values around engagement and inclusion.

• Acts as a change agent and driver of innovation. 

Role Requirements:

• 7+ years of experience of product management experience in Financial Services, preferably payments and 5+ years of experience managing teams.   

• Undergraduate or graduate degree in business or engineering. 

• Product Management Skills: demonstrated product management skills including strategic and tactical product management, working knowledge of agile methodologies, change management, end-to-end PDLC.

• Project Management Skills: demonstrated project management skills including the ability to create a project plan, planning and coordinating, organization, adaptability, and execution.   

• Communication Skills: Excellent writing and communication skills.     

• Problem-Solving Skills: Proven problem-solving skills, a robust technological   background, and an understanding of business processes.  

We make financial services accessible to humans everywhere. Join us for what's next. 

Western Union is positioned to become the world's most accessible financial services company —transforming lives and communities. We're a diverse and passionate customer-centric team of over 8,000 employees serving 200 countries and territories, reaching customers and receivers around the globe. More than moving money, we design easy-to-use products and services for our digital and physical financial ecosystem that help our customers move forward. 

Just as we help our global customers prosper, we support our employees in achieving their professional aspirations. You'll have plenty of opportunities to learn new skills and build a career, as well as receive a great compensation package. If you're ready to help drive the future of financial services, it's time for Western Union. Learn more about our purpose and people at  

Salary 

The base salary range is $160,000 - $250,000 per year, total on target compensation includes a base salary plus short-term and long-term incentives that align with individual and company performance. 

Benefits 

You will also have access to short-term incentives, multiple health insurance options, accident and life insurance, and access to best-in-class development platforms, to name a few ).

Please see the location-specific benefits below and note that your Recruiter may share additional role-specific benefits during your interview process or in an offer of employment. 

Your United States – Specific Benefits Include 

• Flexible Time off   

• Medical, Dental and Life Insurance  

• Tuition Assistance Program  

• Parental Leave  

• One day volunteer time off  

• $0 Money Transfer Fee Discount Code – Quarterly  

• Recognition Program "Game Changers"  

• Employee Discount Program  

• Global Adoption Assistance  

• Global Scholarship Awards Program  

• 4% Western Union Contribution to 401K 

Western Union values in-person collaboration, learning, and ideation whenever possible. We believe this creates value through common ways of working and supports the execution of enterprise objectives which will ultimately help us achieve our strategic goals. By connecting face-to-face, we are better able to learn from our peers, problem-solve together, and innovate.   

Our Hybrid Work Model categorizes each role into one of three categories. Western Union has determined the category of this role to be Hybrid. This is defined as a flexible working arrangement that enables employees to divide their time between working from home and working from an office location. The expectation is to work from the office a minimum of three days a week.  

For residents of Colorado, California, Connecticut, Delaware, Minnesota, and Pennsylvania: Please do not respond to any questions on this initial application that may seek age-identifying information such as age, date of birth, or dates of school attendance or graduation. You may also redact this information from any materials you submit during the application process. You will not be penalized for redacting or removing this information. 

We are passionate about diversity. Our commitment is to provide an inclusive culture that celebrates the unique backgrounds and perspectives of our global teams while reflecting the communities we serve. We do not discriminate based on race, color, national origin, religion, political affiliation, sex (including pregnancy), sexual orientation, gender identity, age, disability, marital status, or veteran status. The company will provide accommodation to applicants, including those with disabilities, during the recruitment process, following applicable laws. 

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Estimated Job Posting End Date:

This application window is a good-faith estimate of the time that this posting will remain open. This posting will be promptly updated if the deadline is extended or the role is filled.