Service Manager Industrial/Commercial Boilers

POSITION SUMMARY

The Industrial/Commercial Boiler Service Manager leads staff members who install, repair, and maintain heating and air conditioning in commercial buildings. This manager routinely works directly with service and install technicians, dispatch personnel, and other managers to ensure customer satisfaction while meeting departmental goals and objectives. Presenting himself as a senior company representative, the Industrial/Commercial Boilers Service Manager often communicates directly with customers, vendors and suppliers to ensure accurate communication of job or project status and requirements.

PRINCIPLE RESPONSIBILITIES/DUTIES

The Industrial/Commercial Boiler Service Manager directs daily operations of the Industrial/Commercial Boilers Service Department by successfully performing the following tasks, duties, and responsibilities:

• Schedules directs and provides technical support for Technicians to meet service demands and customers' expectations
• Recruits, interviews, hires, and trains Technicians as required to meet workload demands, and company or customer expectations and requirements
• Supervises and directs the Technicians to effectively perform the functions of equipment repair, installation, start-up, operation, and other duties as required to ensure customer satisfaction
• Reviews Technicians' work to ensure quality meets established standards, techniques, and safety requirements; makes recommendations as requirements to improve quality and productivity
• Responsible for Technicians' performance appraisals, reviews and for setting improvement goals per company requirements
• Establishes and maintains a regular training program to ensure that Technicians are properly trained on the latest service techniques and safety procedures for equipment and general working conditions
• Conducts group and one-on-one meetings with Technicians as required for training, evaluation and general communication; participates and/or conducts regularly scheduled departmental safety/informational meetings
• Communicates regularly with dispatch to ensure that personnel are being scheduled properly by skill level, efficiency and training requirements
• Communicates daily with dispatch reporting on project information, estimated time to complete jobs, labor hours and parts or material used
• Maintains communication with vendors and factory personnel concerning warranty issues, product recall notices, operational problems with products, premature failures and other issues as they apply to products and equipment sold and serviced by the  Industrial/Commercial Boilers Department
• Develops and monitors budgets, goals and objectives to insure departmental profitability
• Reviews work orders, invoices and time reports for accuracy, and to ensure timely cash flow and maintain minimal account receivables
• Specifies and makes sure that required parts are ordered in a timely fashion to ensure work deadlines are met
• Ensures that all company/department policies are being followed by all Technicians
• Oversees assigned service vehicles, monitors vehicles to ensure they are being maintained and operated as required and used according to company policy
• Monitors service vehicles to ensure they are in an acceptable condition to allow technicians to efficiently work out of the vehicle, and that an adequate inventory of parts and material are maintained
• Keeps current with latest factory OEM training on current products, coordinates Technician training and maintains training records to ensure personnel maintain proficiency in preventive maintenance, start-up, troubleshooting, and repair of supported equipment
• Generate sales leads, and promote and develop maintenance/service agreements; estimates and generates bids for contract projects/work
• Manages larger installation, start-up and commissioning projects; coordinates and directs a team of Technicians and/or installing contractors; performs prestart-up inspections and completes turnover of equipment to owner
• Work with other departmental managers to meet company and departmental goals and objectives
• Other tasks and responsibilities as required to maintain efficient department operations

 

MINIMUM JOB REQUIREMENTS

The Commercial/Industrial Service Manager should possess the following skills, characteristics and abilities:

• Excellent customer service and sales skills
• Five years of Commercial/Industrial Boiler/HVAC Management related experience; or an equivalent combination of education and experience
• Some post-high school education from college, trade school or military
• Exhibit an in-depth knowledge and understanding of Commercial/Industrial Boiler/HVAC systems
• Has the ability to read, interpret, utilize and train on manuals, schematics, and control circuits related to these systems
• Technical aptitude with knowledge of local codes and an ability to use resources at hand to find solutions
• Excellent leadership skills to enhance team productivity and standards of work produced
• Excellent verbal and written communication skills; and strong conflict management skills
• Detail-oriented and highly organized with the ability to handle multiple tasks and assignments
• Good computer skills: knowledge of and proficiency in common office applications such as MS Word, Excel, Outlook, and general software navigation
• Possess a strong personal desire for improvement; and the desire to motivate Technicians to be better tomorrow than they are today
• Have a clean, neat and professional appearance; a top performer who can instill pride of workmanship in himself and in others
• Valid driver's license with a clean driving record and background
• Ability and willingness to work non-standard schedule: nights, weekends, and holidays as/if required

Compensation: $65, $100,000.00 per year

Shaw Boiler and Mechanical (SBM) is the Hampton Roads region's premier Boiler, Pipe Fabrication, Welding, Commercial HVAC, and Mechanical Contractor. For decades, our team has delivered complex, high-demand projects across hospitals, manufacturing facilities, industrial plants, and commercial buildings.

At SBM, we pride ourselves on quality work that is second to none. Our reputation is built on excellence, reliability, and craftsmanship — values that drive every project we take on. We don't just build systems; we build trust with our clients and create long-lasting solutions that keep their facilities running safely and efficiently.

As an employer, we are committed to fostering a workplace where talented professionals can grow, learn, and excel. We offer opportunities to work with cutting-edge equipment, challenging projects, and a team of skilled tradespeople who take pride in their work.

If you're passionate about your craft and want to be part of a company that values excellence, teamwork, and integrity, Shaw Boiler and Mechanical is the place for you. Join us and help deliver Complete Mechanical Solutions for a Changing World.

*All independently owned and operated franchised businesses operate under the service brands' marks, trademarks, trade names, logos, emblems, slogans, or other indicia of origin in connection with the Aire Serv franchise system within a specified geographical area. Only the independently owned and operated franchised business shall have any interaction with or authority for its business and make all employment related decisions related to its franchised business.

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