Customer Service Representative

5 days ago

Houston, Texas, United States TriSMART Solar Full time $70,000 - $120,000 per year

Want to Help People While Saving the Planet? Join TriSMART Solar as a Customer Service Superstar

Pay: $15–$20/hour

Location: Houston

Company: TriSMART Solar – Texas' #1 Residential Solar Installer

Are you the kind of person who loves to talk, thrives on solving problems, and lights up a room—even on the phone? Do you believe in clean energy, better service, and helping people every single day? If so, keep reading—because we want you on our team.

TriSMART Solar is on a mission to bring affordable, reliable solar energy to every home and business in Texas. But we don't just power rooftops—we power relationships. That's where you come in.

Here's What You'll Be Rockin' Every Day

  • Chatting it up: Handle phone calls, emails, chats, and maybe even the occasional walk-in with grace, patience, and good humor.
  • Bilingual brilliance: Help us serve even more of our community by supporting customers in both English and [Second Language].
  • Solar smarts: Learn all about our solar systems so you can explain the basics like a pro (no engineering degree required—we'll train you).
  • Customer heroics: Solve problems, ease concerns, track down answers, and follow through like the rockstar you are.
  • Order & support wizardry: Help customers place orders, track deliveries, process returns, and get answers to billing or product questions.
  • Tech support lite: Walk customers through simple troubleshooting steps. You don't need to be an IT genius—just calm, clear, and clever.
  • CRM ninja moves: Keep notes and logs of conversations so our whole team stays in the loop.
  • Sneaky sales skills: Spot opportunities to suggest other helpful products or upgrades when it makes sense.
  • Feedback funnel: Pass along customer insights so we can keep leveling up our service.
  • Rule-follower (the good kind): Respect customer privacy and stay on top of the company policies.

What We're Looking For

  • High school diploma or equivalent required (bachelor's degree is a plus)
  • Fluent in English and [Second Language]
  • Previous customer service or call center experience? Fantastic. If not, we'll train the right personality.
  • Strong problem-solving skills and a "let's fix this" attitude
  • Friendly, empathetic, and great at listening
  • Able to stay calm when things get hectic
  • Comfortable learning software tools (CRM experience = bonus points)
  • Willing to work flexible hours if needed (evenings/weekends)

What You'll Get

  • Competitive hourly pay: $15–$20/hr
  • Health, dental & vision insurance
  • Paid time off, holidays, and sick leave
  • 401(k) retirement plan
  • Ongoing professional development
  • A fun, eco-conscious team that actually enjoys working together

About TriSMART Solar
We're more than a solar company—we're a movement. As the top residential installer in Texas (and ranked #7 nationally), we're all about empowering people to take control of their energy future. We believe in hustle, heart, and helping customers at every stage. If that sounds like you, we're ready to meet you.

TriSMART Solar is an Equal Opportunity Employer

We welcome applicants from all backgrounds and walks of life. Diversity powers innovation—and we're all about power.

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