Customer Service Representative

ABOUT STEEL BLUE

Step Into a Global Brand Built on Comfort, Quality & Care

Are you a customer-focused professional with outstanding communication skills and a passion for helping people? Steel Blue, a global leader in safety footwear, is looking for a Customer Service Representative to join our team in Houston, Texas.

This full-time role is a great opportunity to support our U.S. customers and sales team — making sure every interaction reflects Steel Blue's commitment to comfort, quality, and reliability.

Since 1995, Steel Blue has been perfecting the art of crafting premium, comfortable, and durable work boots. We're proud to be Australia's leading safety footwear brand — and we're growing fast across the USA, Europe, the UK, New Zealand, and Indonesia. Our people are at the heart of everything we do, and we're excited to bring our Australian innovation and comfort to hardworking Americans.

If you're a proactive, organized, and solutions-driven team player who thrives in a fast-paced environment, this could be your next great career move.

ABOUT THE OPPORTUNITY

What You'll Do

As our Customer Service Representative, you'll be the first point of contact for our U.S. customers — processing and tracking orders, resolving inquiries, and ensuring every experience with Steel Blue is positive and professional.

You'll work closely with our Sales and Logistics teams to ensure smooth order processing, accurate documentation, and on-time deliveries. You'll also support administrative, marketing, and warehouse coordination tasks that help keep our operations running seamlessly.

Key responsibilities include:

• Delivering exceptional customer support via phone, email, and in-person interactions.
• Processing and documenting customer orders with accuracy and attention to detail.
• Coordinating with the Sales team on customer needs, order scheduling, and pricing.
• Supporting sales administration tasks such as processing credits, managing price lists, and assisting with reports.
• Working with freight and logistics partners to ensure timely deliveries.
• Building strong, positive relationships with customers, distributors, and internal stakeholders.
• Upholding company standards with professionalism, integrity, and a customer-first approach.

ABOUT YOU

What You'll Bring to the Team

This is an exciting opportunity for an experienced customer service or sales administration professional to represent a growing global brand. You'll be part of a supportive team that values initiative, integrity, and passion for creating an exceptional customer experience.

You'll bring:

• Experience in customer service or sales administration, ideally in a similar industry.
• Strong computer literacy and the ability to learn new systems quickly.
• Excellent verbal and written communication skills.
• Strong organizational and time-management skills, with the ability to handle multiple priorities.
• A calm, proactive, and solutions-focused mindset under pressure.
• Initiative and maturity to work independently while collaborating effectively within a team.
• Openness to feedback and a commitment to continuous improvement.
• Cultural awareness and adaptability when working with diverse teams and customers.
• Spanish fluency is a strong plus.

Your approach will reflect Steel Blue's values — fairness, responsibility, teamwork, and doing what's right — with a genuine desire to make a positive impact in every customer interaction.

WHY YOU'LL LOVE WORKING WITH US

Joining Steel Blue means being part of a global, values-driven company that believes in comfort, quality, and community. We're proud of our supportive, collaborative culture and our commitment to helping our people grow and thrive.

We offer:

• Competitive salary and benefits package.
• Annual performance-based bonus opportunities.
• 401(k) retirement plan and company contributions.
• Employee Assistance Program (EAP).
• Global career development and training opportunities.
• Employee Reward & Recognition Program.
• Staff discount on our premium Steel Blue footwear range.

HOW TO APPLY

Think you've got what it takes?

We'd love to hear from you Apply now and join our passionate team at Steel Blue USA — where comfort, quality, and community come first.

Please upload your current resume and cover letter telling us why you're the perfect fit for this opportunity.

Applications close Friday, 14 November 2025.

Job Type: Full-time

Pay: $43, $45,000.00 per year

Benefits:

• 401(k)
• Health insurance
• On-the-job training
• Paid time off

Application Question(s):

• Have you worked with ERP and the Microsoft Office Package

Experience:

• Customer service: 2 years (Required)

Language:

• Spanish (Preferred)

Location:

• Houston, TX Required)

Work Location: In person