Product Analyst

At Dynatron Software, we help automotive service departments increase revenue and profitability with our suite of services. We strive to be a people-first company where employees enjoy coming to work, the people they work with, and are given the autonomy to succeed. Our company culture is built on a foundation of our 5 Core Values: Sense of Urgency, Delivering Results, Accountability, Positive Attitude, and Success Driven.

We are currently looking to add new talent to our growing team

About the Role:
We're looking for a Product Analyst to help our Product team make smarter, faster decisions by owning the data and insights that drive product direction. This role will serve as both a data expert and customer feedback advocate, combining quantitative usage analysis with qualitative input from users to help shape roadmap priorities, measure outcomes, and reduce the burden on Product Managers and UX.

You'll work closely with Product, Engineering, UX, and Customer Success to uncover trends, validate assumptions, and proactively identify opportunities for improvement. If you're someone who loves to dig into data and talk to customers to understand the "why" behind it, you'll thrive here.

Qualified Candidates Need:

• 2–4 years of experience in a Product Analyst, Data Analyst, or Customer Insights role, preferably in a SaaS or enterprise software environment
• Proficiency in SQL and experience with data visualization tools (e.g., Looker, Tableau, Power BI)
• Strong understanding of product metrics, feature usage analysis, funnels, and retention
• Experience conducting or supporting customer feedback initiatives—user interviews, NPS, CSAT, surveys, or usability studies
• Ability to translate complex data into clear, actionable insights for Product Managers and stakeholders
• Strong communication and storytelling skills across technical and non-technical audiences
• Comfortable working cross-functionally in a fast-paced, iterative environment
• BA/BS in a quantitative or business-related field; advanced degree a plus

Essential Job Duties and Responsibilities:

• Analyze product usage, adoption patterns, and engagement trends to surface actionable insights
• Support Product Managers with data-informed recommendations to guide prioritization and feature development
• Build and maintain dashboards, reports, and tracking tools for key product KPIs
• Lead and assist in customer research efforts including user interviews, NPS, CSAT, and surveys
• Combine qualitative and quantitative data to help identify product opportunities and pain points
• Participate in the validation of hypotheses during product discovery by supporting A/B tests, pilots, and data-backed storytelling
• Help define metrics for new feature launches and track success over time
• Collaborate with UX and Product to design and interpret user research and feedback loops
• Partner with Customer Success to identify high-value feedback channels and customer insights

In Return for Your Expertise, You Will Receive:

• Excellent benefits including health, dental, and vision insurance, stock options, work from home and flexible scheduling depending on job requirements, professional development opportunities, and 11 paid holidays, 15 days PTO
• Home office setup support for remote employees
• The chance to work for an organization that puts people first and fosters a culture of teamwork by embracing our 5 core values:
• Success Driven – We strive for excellence with continuous improvement and grit
• Delivering Results – We deliver a high quality of work, and we don't confuse effort with results
• Sense of Urgency – We know our priorities and take decisive action
• Accountability – We take extreme ownership and deal with the consequences of our actions
• Positive Attitude – We have a positive mindset, and we enjoy what we do

Dynatron Software is an Equal Opportunity Employer and encourages all qualified individuals to apply.

Compensation Range: $90, ,000/yr