Service Appointment Coordinator

1 week ago

Fort Myers, Florida, United States AutoNation Toyota Fort Myers Full time $40,000 - $60,000 per year


Position Overview

The service appointment coordinator receives all incoming service calls, establishes relationships with the customers and schedules appointments for the Service Department.

What are the day-to-day responsibilities?

  • Ask the customer qualifying questions to uncover needs and directs calls appropriately
  • Ensures that service consultants receive messages promptly
  • Make service appointments if service consultants are unavailable, route appointment information to the appropriate service consultant
  • Provide reporting to dealership management
  • Collect retail charges from the customer in cash, check or authorized charge account
  • Provide customers with the proper change and/or receipt
  • Properly process and document charge purchases according to the policies established by the Controller
  • Close all internal repair orders promptly and route to Billing Clerk for processing
  • File accounting copies of repair orders and parts tickets, file hard copies of repair orders in customer service files

What are the requirements for this job?

  • High School Diploma or Equivalent
  • One year certificate from college or technical school, or three to six months related experience and/or training, or or equivalent combination of education and experience
  • Ability to read, write, add, subtract, divide and comprehend written instructions and information
  • 6-12 months previous work experience (preferred)
  • Demonstrated customer service skills
  • Demonstrated communication and interpersonal skills
  • Previous industry experience (preferred)

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