Case Manager

Employment Benefits:

OUR MISSION

Goodwill Industries of the Inland Northwest helps people build independence within the communities we serve.

OUR VISION

We at Goodwill Industries of the Inland Northwest will be satisfied only when every person we serve has the opportunity to achieve his or her fullest potential as an individual, enriching our communities.

Summary:

Provide Housing & Essential Needs (HEN) services to persons deemed eligible for HEN services by the Department of Social & Health Services; & in accordance with the grant requirements funded by the City of Spokane. Provide case management services to eligible persons to develop & execute Housing. Stability Plans & provide Essential Needs to persons deemed eligible. Work cooperatively with referral agencies & other community entities directly & indirectly to ensure desirable outcomes for HEN recipients. Provide supervision support to the HEN program team members under the direction of program management. Must pass background check.

Education &/or Experience:

Bachelor's degree from four-year college or university; or one to two years related experience &/or training; or equivalent combination of education & experience.

Essential Duties & Responsibilities include the following:

• Ensure that eligible participants receive the assistance needed to promote housing stability, including but not limited to: consulting with participants to conduct needs assessment, working with participants to create individualized housing stability plans that include specific plans & specific goals, monitoring participants from the time of intake until they exit the program, & ensuring that participants obtain essential needs.
• Assist in the development & implementation of program & services.
• Ensure all staff are trained on coordinated entry processes, diversion/empowered solution discussions, & case management best practices as well as how to collect & enter data. Retrain, as necessary.
• Review data entry related to intakes, recertifications, exits, & TFA submissions for compliance with grant & WFS policies.
• Provide supervision, monitor, evaluate, & record necessary training for staff to ensure program effectiveness.
• Gather & record information about the participants in order to identify & coordinate those services that will be most effective & acceptable to the participant in improving housing stability.
• Coordinate activities & work collaboratively with community agencies providing services under the HEN program to ensure that Individual Housing Plans are achieved.
• Use informal community networks, as needed, to locate resources & make referrals as necessary in support of Individual Housing Plans.
• Assist with the development & implementation of programs & services.
• Assist with screening of referrals for appropriate program & service options.
• Establish & maintain good working relationships with participants, referral agencies, & all team members.
• Follow up on participant progress, providing encouragement as needed.
• Ensure all paperwork & related activities are current, accurate, & in compliance.
• Provide services in accordance with Goodwill policies, CARF standards, & principles of safety.
• Assist participants in achieving the highest level of independent functioning while receiving services.
• Facilitate Person Centered Planning to determine vocational goals, recommend appropriate services to achieve goals, & oversee the program & goals agreed upon. Revise as necessary.
• Inform business, labor, & the general public about Goodwill services & available potential employees.
• Model appropriate work behaviors & interpersonal skills.
• Follow all policies, procedures, & directives of Goodwill assuring safety of personnel or property.
• Work collaboratively with department to provide mission services.
• Properly wear & maintain all required Personal Protective Equipment (PPE).
• Maintain agency confidentiality. Violation of confidentiality is cause for immediate dismissal.
• Comply with all health, safety & fire standards & all local, state & federal regulations (WISHA & OSHA).
• Other duties as assigned.

Job Type: Full-time

Pay: $23.50 per hour

Benefits:

• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Tuition reimbursement

Work Location: In person