Service Manager

3 hours ago

Juneau, Alaska, United States Construction Machinery Industrial, LLC Full time

Job Title: Service Manager

Department: Service

Reports to: Branch Manager

Benefits

  • Compensation: DOE
  • 401(k) matching and profit sharing
  • Dental insurance
  • Heath savings account
  • Health insurance
  • Paid time off
  • Vision insurance

Summary:The Service Manager ensures increasing levels of customer and employee satisfaction while improving safety, education and the efficiency of manpower, materials and machines.

Essential Functions:

  • Coordinate with the Juneau Service Writer and Branch Mgr. to schedule service technicians and service appointments.

  • Meet budgeted objectives in the areas of Juneau Service Department profitability within company policies and guidelines.

  • Assist and work with technicians in daily work routines. Goal: bill out 50% of your time or better per pay period.

  • Maintain a safe and clean store environment.

  • Maintain customer relations to ensure long term growth in sales and profits. Customer satisfaction is essential.

  • Deliver complete and quality work on time every time to customers.

  • Train and develop service department

  • Instill a team atmosphere where all feel part of the team.

  • Ensure that all technicians are productive and provide quality work.

  • Help the warranty/service writer file warranty and/or policy adjustments.

  • Keep "write offs" of billed technician time and rework to a minimum.

  • Recommend and install what is needed to keep cost of rental work orders to a minimum but have a "Rent Ready" fleet.

  • Work with the rental and sales departments to meet the needs of our customers.

  • Recommend training programs needed for improving our technicians' capabilities.

  • Prepare quotes for CMI Sales Staff (delegate as necessary).

  • Ensure shop tools and equipment are maintained.

  • Work with Anchorage Service Manager to track and manage technician training in the branch

  • Ensure work orders are accurate and closed in a timely fashion as repairs are completed.

  • Conduct weekly Service Staff meetings.

  • Attend daily Juneau Staff meetings.

  • Track service staff vacations and technician remote site dispatches.

  • Ensure work areas are clean and present a professional dealership atmosphere.

  • Work with parts department to ensure all unused parts are returned and shop supplies are kept stocked and organized.

  • Occasional travel is expected with this position to different company locations.

Core Competencies

  • Communication proficiency

  • Leadership

  • Problem Solving/Analysis

  • Project Management

  • Strategic Thinking

  • Valid Driver's License

Education and Experience

  • High School Diploma with seven years' management experience.

  • Bachelor's Degree with three years' management experience.

Physical Requirements

While performing the duties of this job, the employee is regularly required to talk and hear.Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.This is largely a sedentary role, requiring use of typical office equipment such as a computer, laptop and cell phone. Most work is completed in an office environment. The employee will be required to stand, walk, bend and will occasionally lift up to 50 lbs.

Job Type: Full Time, Exempt

We are an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.

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