Sales Support Specialist

2 days ago

Miami, Florida, United States MyState Energy Full time

Job Overview

MyFlorida Energy is seeking a Sales Support Specialist with strong sales experience to serve as the key connector between our customers and our sales team. This is a high-energy, customer-facing role where communication, persuasion, and organization meet to create powerful results.

You'll ensure that every customer appointment is set for success, confirming leads, coordinating rep schedules, and maintaining real-time visibility into sales performance. This role is pivotal to keeping the sales floor moving efficiently, the team aligned, and the customer experience exceptional from first contact to close.

If you thrive on energy, love talking to people, and know how to turn opportunities into outcomes, we want you on our team.

This position reports in the North Miami Office 5x/week

Responsibilities

  • Schedule and confirm daily customer appointments to maximize show rates and reduce cancellations.
  • Manage and organize calendars for the sales team, ensuring balanced lead distribution and optimized appointment timing.
  • Call customers prior to appointments to answer questions, handle objections, and save potential cancellations.
  • Provide sales reps with detailed pre-appointment information to improve their chances of closing deals.
  • Act as the main point of contact for sales reps, assisting with scheduling changes and customer updates.
  • Track and report key sales KPIs, including appointment confirmations, show/no-show rates, and close percentages.
  • Adjust schedules in real time to respond to last-minute changes or rep availability.
  • Maintain CRM accuracy and deliver performance reports to sales leadership.
  • Collaborate with the VP of Sales, Trainers, and Managers to identify opportunities for coaching and improvement.

Requirements

  • Bilingual: Fluent in English and Spanish (written and spoken)
  • Prior experience in sales, appointment setting, scheduling, or high-level customer service
  • Skilled at handling objections, negotiating, and supporting deal closure
  • Confident phone communicator with strong persuasion skills
  • Excellent organizational and multitasking abilities with experience managing multiple calendars
  • Proficient with CRM tools
  • Able to work under pressure and consistently meet KPI targets
  • Motivated, go-getter mindset with a desire to grow into senior sales or leadership roles

Job Type: Full-time

Pay: $50, $65,000.00 per year

Experience:

  • Sales : 1 year (Required)

Language:

  • Fluent English and Spanish? (Required)

Ability to Commute:

  • Miami, FL Required)

Work Location: In person

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