Detention Support Worker

Are you a dynamic and energetic individual with the ability to multitask in a fast-paced environment? Do you have exceptional interpersonal skills with a knack for customer service? If yes, then the Prince William-Manassas Regional Adult Detention Center has a rewarding opportunity for you. We are currently seeking a dependable and high performing individual to fill our Detention Support Worker position.

Essential Job Functions:

• Greet patrons at the front lobby entrance.
• Identify and confirm patrons' business to the detention center.
• Answer/direct phone inquiries pertaining to staff and inmates.
• Manage visitation and provide accurate recordkeeping of approved/denied visitation.
• Access, query, and update various automated information systems related to daily operations.
• Accept, inspect, and keep track of all UPS/FedEx deliveries to the front lobby.
• Coordinate the pick-up/delivery of incoming/outgoing staff and inmate mail.
• Maintain a log and related records for all mail transactions.
• Ensure that mail is processed according to U.S. Postal Service regulations as well as agency policies.
• Handle, inspect, post, and properly distribute incoming correspondence.
• Operate mail meter and other electronic devices to keep illegal contraband from entering/exiting the facility through any mail items.
• Identify and document any unusual occurrences.
• Follow security and emergency policies as well as procedures.
• Performs additional duties as assigned.

Preferred Skills:

• Highly proficient in customer service
• Communication Skills – the ability to speak well and convey information clearly.
• Multitasking Skills - the ability to handle several tasks simultaneously while meeting the workload demands of a multi-building jail complex.
• Administrative Skills-the ability to write, document, keep records and answer phones.
• Technical Skills – the ability to utilize various electronic devices and software mediums.
• Interpersonal Skills – the ability to handle conflict, be attentive and emphatic while maintaining a positive attitude.
• Basic knowledge of mail policies and best practices.
• Ability to search mail through basic physical techniques.
• Ability to function independently with little to no supervision.

Physical Demands/Frequency:

• Repetitive motions such as: reaching, stooping, kneeling, crouching, standing, walking, pushing, pulling, lifting, touching, grasping, searching, talking, listening, seeing, and remaining vigilant.
• Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently, and/or negligible amount of force constantly to move objects. If the use of arm and/or leg controls requires exertion of forces greater than that for Sedentary Work and the worker sits most of the time, the job is rated for Light Work.

Environmental Working Conditions:

• Work is routinely performed in an environment that involves some degree of risk to personal safety that may be stressful to certain individuals.
• Requires direct contact with inmates in a correctional setting.

Equipment, Aids, Tools, Materials:

• Telephone, Computer, Radio, Fax Machine, Mail Meter, Renovo Video System, Mail Screener and other electronic devices or equipment.

Schedule Requirements:

• Typical hours are 8:00 am to 4:00 pm, Monday through Friday. 40 hours per week.

Minimum Qualifications:

• High school diploma or G.E.D.
• Valid Driver's license (with no more than 5 demerit points)
• Ability to pass a pre-employment medical screening, a thorough background investigation, and a polygraph

Preferred Requirements:

• Certified in First Aid and CPR.
• PREA (Prison Rape Elimination Act) Training

Salary:

Starting salary range $ $32.17 hourly

***Starting hourly rate beyond minimum is based on verified related work experience and specified certifications. Please submit resume with application***

FLSA:

Non-exempt

Note:

The above position description is intended to represent only the key areas of responsibilities; specific position assignments will vary depending on the business needs of the department.

The position description does not constitute an employment agreement between the employer and employee and is subject to change by the employer as the needs of the employer and the requirements of the job change.

Prince William County is an Equal Opportunity Employer. In compliance with the Americans with Disabilities Act, the County will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.

Comments:

All inquiries related to job postings, application deadlines and the status of applications should be submitted through Contact information should be included in the inquiry. Applicants selected to move forward in the hiring process will be notified by phone or email.

Prince William County Government offers medical plans with corresponding pharmacy and basic vision coverage, as well as dental plans and a separate vision plan.

Full-time and part-time Prince William County Government employees are eligible to participate in our plans; however, the level and cost of benefits depends on the classification of the position.

The following positions do not accrue leave and are not eligible for holidays or other fringe benefits:

• Temporary
• Provisional
• Seasonal employees