Japanese and English Bilingual Leisure Travel Inbound Coordinator-Los Angels

1 week ago

Torrance, California, United States N LiNK Consulting, LLC Full time

Coordinate inbound Los Angeles leisure travel, including MyBus/FIT operations.

Take on event-related ticket and logistics work tied to major US professional sports events.

Role with growth toward new product planning and development.

Overview

Coordinate inbound leisure travel products (primarily MyBus tours, FIT, and small groups) for visitors to the Los Angeles area

Communicate with operators, tour suppliers, hotels, transportation partners, and internal teams to secure allotments/availability and resolve operational issues in real time

Develop quotations, confirmations, admissions, rail/air tickets, restaurant bookings, and other ground arrangements

Support planning, enhancement, and launch of new products and customer offerings based on market demand

This role also includes ticket-related coordination and logistics for major US professional sports events hosted in Los Angeles, including ticket requests from other agencies and on-the-ground operational support during event periods

Responsibilities

Arrange buses, guides, admissions, rail/air tickets, show tickets, restaurants, etc.

Respond to daily operational issues (delays, cancellations, last-minute changes) and provide timely solutions

Support cost/profitability tracking and coordination with internal teams

Answer inquiries from sales teams and external travel agencies

Prepare estimates for special requests and custom arrangements

Maintain structured communication with operators, sales teams, vendors, and travel agencies to ensure high-touch coordination

Support new product planning and rollout (research, proposal shaping, trial operations)

Seek operational efficiencies in workflows, cost, and vendor utilization

Maintain accuracy, compliance, and ethical standards in all activities

Qualifications

Bilingual fluency in Japanese & English

Professional fluency in Japanese with proven business communication experience (customer-facing) in a Japanese corporate context

Prior inbound travel operations experience strongly preferred (MyBus, FIT, group ops, or comparable tour operations)

Excellent coordination and communication skills; able to own tasks through completion

Strong judgment with the ability to prioritize in time-sensitive operational environments

Experience in customer-facing communication, vendor negotiation, or client coordination (sales support / CS backgrounds also considered)

Interest in new product development and event-driven operational work, in addition to core tour operations

Remote-first, but must reside within a reasonable commuting distance to the Torrance, CA office

Job Type: Full-time

Pay: $48, $55,000.00 per year

Benefits:

  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Employee discount
  • Health insurance
  • Life insurance
  • On-the-job training
  • Paid time off
  • Referral program
  • Vision insurance
  • Work from home

Work Location: Hybrid remote in Torrance, CA 90503

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