Client Support Shift Lead

POSITION SUMMARY:

All Together Recovery LLC (ATR), provides multiple levels of ASAM SUD/BHSO care, including recovery housing, education, job training, employment, and other recovery related extensions to the family in for-profit and non-profit environments. The Client Support Shift Lead will provide management to a variety of certified, paraprofessional, and ancillary staff. This includes a variety of peer support cross-trained client support staff on their assigned shift. They will function as a role model for all client support and program participants. They must exhibit competency in recovery dynamics and the use of coping skills. They serve as a senior client advocate for all ATR entities.

The schedule for this position will be: 8pm-8am, Friday-Sunday

GENERAL RESPONSIBILITIES AND REQUIRMENTS:

1. Must have a valid Kentucky driver's license.
2. Participate in all necessary staff meetings.
3. Be proficient in all ATR rules, policies, and procedures.
4. Model servant leadership.
5. Operate with integrity in all circumstances.
6. Communicate effectively and be responsive to verbal and written correspondences.
7. Oversee all scheduling, evaluations, and disciplinary actions for all subordinate members.
8. Knowledge of local resources, the recovery community and service access.
9. If necessary, fill in for team members who are absent to cover APSS billable services.
10. Maintain all pertinent ATR records as per policy and regulations.
11. Maintain all required personal certifications and required training.
12. Ability to educate and coach clients in all aspects of client house rules.
13. Perform 30-minute walk throughs and head counts. To be performed daily.
14. Maintain daily updated dorm list.
15. Ensure that all clients are where they are supposed to always be.
16. Be the leader on shift, provide support for all client support staff on shift and maintain regular communication with immediate supervisor about any issues that may arise
17. Ensure shift reports are completed daily, and the previous shift report is filed accordingly after review.
18. Administer drug screens, room checks, body and belongings search as needed.

SHIFT ADMISSIONS DUTIES

1. Collaborates with admissions coordinator/intake team to contact all referrals in a timely manner.
2. Provide general information on services offered by ATR programs.
3. Collect via EHR client general information regarding mental health, current crisis level, payment options, legal status, and other relevant information.
4. Identifies factors which suggest the referral may be better served by another agency and confirm with admissions coordinator. Always providing warm handoffs to connecting agencies.
5. Scheduling applicant.
6. Process paperwork and maintain records.
7. Provide needed documentation to enroll clients into treatment.
8. Coordination of benefits verification, identification of financial guarantor and payment arrangements.
9. Ensuring client, family, and referent satisfaction with the admissions process.
10. Internal communication with medical and program managers (involving CEO and clinical program manager as needed) to ensure admissions are appropriate.
11. Pre-admissions communication with client, family members, and referents.
12. Coordinates and ensures timely processing of program documents including referrals, intakes, and discharge summaries.
13. Engages in appropriate written and verbal communication with families, courts, insurance companies, case managers and treatment team.
14. Entering assessment and admissions data into EHR.
15. Ensuring admissions to the facility occur in a timely and seamless manner.
16. On call nights and weekends.
17. Initiate and maintain relationships with external community partners.
18. Complete projects and tasks as assigned by admissions coordinator in sole reference to duties in admissions while on shift.

SUPERVISORY RESPONSIBILITIES:

All members of the Client Support shift team and applicable transportation and assistant kitchen staff on respective shift.

BACKGROUND/EDUCATION:

1. Current APSS certification.
2. 1 year of previous experience as an APSS.
3. High school diploma or GED.
4. History of leading a team of three or more team members.
5. Preferred 12 months working in SUD treatment field.
6. Shift differential for 2nd, 3rd, and weekend shifts.