Senior Account Manager

Park your career here, with Propark Mobility

Senior Account Manager - Shuttle Division

Salary Range: $70,000 - $80,000 Commensurate with Experience, Incentive Bonus Potential up to 15% of salary

Work Modality: In Office

Schedule: Full-time, Evenings and some weekends

Location: New Haven, CT

Applications will be accepted until job is closed.

Ideal Experience:

• This position is responsible for all aspects of the operation, including shuttle fleet management as well as overseeing your location team. The ideal candidate will have previous Shuttle management experience, with a hospital focus also being a top asset.
• Progressive management experience with front-line team oversight
• Established experience with scheduling, Payroll and Dispatch as well as experience with Shuttle fleets. 
• Bachelor's degree with a concentration in business is helpful but not required.

Skills and Abilities we are searching for:

• You are a motivated individual willing to take on new challenges, with management experience in the Transportation, Customer Service, and/or Hospital shuttle Industries. 
• You are a "roll-up-the-sleeves and get-stuff-done" type of person who is organized, honest and thoughtful.
• Your friends describe you as trustworthy, loyal and dependable.
• You are self-sufficient, resourceful and decisive.
• You see a challenge as an opportunity and are looking for a position with a chance for growth. 
• You have a flexible schedule meaning that the position may require working weekends and holidays.
• You have impeccable conversational and written communication skills.
• You have an exceptional way with people and you achieve extraordinary results.
• Excellent computer skills, including Microsoft Office Products including Word, Excel, Power Point, and Outlook, and ADP

What We Offer: Compensation and Benefits:

• We promote from within - park your career here
• Free Parking**
• Flexible scheduling; paid Holidays and Wellness.
• Free and confidential employee assistance program (EAP) that provides support and resources to employees and their families 24/7. Including 3 free counseling sessions for all employees and each household family member.
• (FT Employees) Paid vacation and an extra day-off on your birthday
• (FT Employees) Benefits Package - including medical, HSA, FSA, dental, vision, and 6 supplemental insurances, including commuter benefits, pet insurance and 401k
• The Company offers seven (7) paid holidays even though the nature of our business requires that our locations stay open. The seven (7) holidays include: New Year's Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Christmas Day, Birthday (Floating Holiday)*
• Wellness is provided according to city or state mandates
• For more information:  

Who We Are:

We make each day great - together. We create an exciting work atmosphere with a culture that is focused on supporting and celebrating each other. Our team members enjoy a positive work environment that is deeply committed to our simple driving goal: create the perfect parking moment for every guest.

Propark Mobility is an industry leading company that began with one lone lot in Hartford, CT in 1984. Today we boast over 750+ locations throughout the U.S. and are on a 5-year plan to quadruple our sizeAre you ready to park your career here? We have lots of opportunities ahead

As a Senior Account Manager, you will:

• Develop and train supervisors and line-level employees.
• Review and approve work schedules to ensure adequate coverage while minimizing expenses.
• Develop and maintain strong client relations. 
• Assist supervisors in handling customer complaints and day-to-day operational issues.
• Manage and submit employee, operations, and payroll reports.
• Oversee the customer service program to ensure customer satisfaction.
• Track shuttles to ensure timely delivery of passengers. 
• Maintain vehicle records and provide maintenance reporting to the Area manager. 
• Ensure compliance with company policies and procedures, as well as those of our client.
• Respond to operational issues when needed (at times, after normal business hours).
• Maintain the highest professional and ethical standards for both our organization and our client.

Are you ready to park your career here?

Apply today

We can't wait to meet you

*** Free parking while working at your assigned Propark location(s).

Propark is an Equal Opportunity Employer (EOE). Qualified applicants are considered for employment without regard to age, race, color, religion, sex, national origin, sexual orientation, disability, or veteran status. If you need assistance or an accommodation during the application process because of a disability, it is available upon request. The company is pleased to provide such assistance, and no applicant will be penalized as a result of such a request.

Please go to the Propark corporate careers portal to view our CPRA Applicant Notice and Privacy Policy for the state of CA. This policy will also be emailed to you upon receipt of your application.