Theater Supervisor

2 days ago

Miami, Florida, United States Faena Hotels and Residences LLC Full time

THE FAENA CULTURE

The FAENA Movement is one of culture, art and community. The FAENA Culture is steeped in the warmth and traditions of the south combining authentic and attentive hospitality with the world's finest amenities. We act as a catalyst in making dreams a reality with the collaboration of ideas. Creating carefully curated spaces paired with excellence in service to delight the most sophisticated guests as they are indulged by the FAENA Culture.  

JOB OVERVIEW

The Theater Supervisor will be responsible for overseeing the floor operation of a high-energy Theater Entertainment Show within a luxury hotel setting. This role demands a proactive, detail-oriented leader with a passion for guest service and operational excellence. The ideal candidate will coordinate all front-of-house activities, ensuring smooth service flow, staff readiness, and exceptional guest experience.

DUTIES AND RESPONSIBILITIES

  • Assist the box office team in setting up the theater room, ensuring all tables are accurately arranged per the event's specifications. Liaise with banquet staff to complete any missing setups or special arrangements.
  • Verify all staff have checked in at their scheduled times and assign each to specific sections and tasks for optimal service coverage.
  • Review the seating floor plan with the box office team, addressing any specific reservations or special requests received via email before the shift begins.
  • Conduct pre-shift briefings with the team, emphasizing key service standards, VIP reservations, and other notable guests or events. Set clear expectations for the show.
  • Prepare the theater room for showtime, ensuring all details are attended to, including setting menus, lighting candles, and preparing the space for guest arrival.
  • Monitor guest arrival and seating, ensuring guests are comfortably seated according to the floor plan and any specific reservation requests are honored.
  • Facilitate prompt food and drink service to ensure guests are fully served before the show begins. Expedite orders, monitor guest satisfaction, and address any service issues proactively.
  • Add door charges to guest checks as applicable, coordinating with box office and front desk systems for accuracy.
  • During the first show, obtain the floor plan for any subsequent events and prepare for an efficient room turnover.
  • Oversee the post-show reset process, ensuring all tables, menus, and other items are correctly arranged for the next event or show.
  • Support ongoing staff training to enhance service quality, reinforce standards, and encourage a seamless, positive experience for guests and performers alike.
  • Maintain an organized, high-energy environment while responding quickly to any operational changes or guest needs.

QUALIFICATIONS

  • Experience in a supervisory role within food and beverage or event operations.
  • Strong interpersonal and communication skills to coordinate between teams and deliver an outstanding guest experience.
  • Proven ability to work in a high-paced, dynamic setting, with a focus on multitasking and attention to detail.

  • Room Attendant

    3 days ago

    Miami Beach, Florida, United States Fisher Island Club Full time

    Are you a hospitality professional with experience in Housekeeping and have a love for hospitality and genuinely exceeding expectations? Would you like to further your hospitality career in an upscale resort environment with breathtaking views? If so, please read on Fisher Island Club is looking to hire a full-time Room Attendant.This position has a...

  • loss prevention manager

    6 days ago

    Miami Beach, Florida, United States Fisher Island Club Full time

    Are you a hospitality professional with experience in security and have a love for hospitality and genuinely exceeding expectations? Would you like to further your hospitality career in an upscale resort environment with breathtaking views? If so, please read on Fisher Island Club is looking to hire a full-time Loss Prevention Manager.This position has a...

  • Overnight Residential Concierge

    2 weeks ago

    Miami, Florida, United States Four Seasons Hotels and Resorts Full time

    About Four Seasons:Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine...

  • night auditor

    6 days ago

    Miami Beach, Florida, United States Fisher Island Club Full time

    Are you a hospitality professional with experience in Hospitality and have a love for hospitality and genuinely exceeding expectations? Would you like to further your hospitality career in an upscale resort environment with breathtaking views? If so, please read on Fisher Island Club is looking to hire a full-time Night Auditor.This position has a...

  • Theater Food and Beverage Supervisor

    7 days ago

    Miami Beach, United States Faena hotel Full time

    THE FAENA CULTUREThe FAENA Movement is one of culture, art and community. The FAENA Culture is steeped in the warmth and traditions of the south combining authentic and attentive hospitality with the world’s finest amenities. We act as a catalyst in making dreams a reality with the collaboration of ideas. Creating carefully curated spaces paired with...

  • Supervisor, Rehearsal Production Shows.

    2 days ago

    Miami, United States Carnival Corporation and plc Full time

    The Supervisor is responsible for ensuring the seamless execution of large-scale cast changes through meticulous planning and coordination of shoreside and shipboard schedules and maintenance visits worldwide. This includes instructing shipboard cast members in choreography or vocals during rehearsals, providing feedback and direction, and collaborating with...

  • Seasonal Runner

    1 week ago

    Miami, FL, United States Cinépolis Luxury Cinemas Full time

    CINÉPOLIS CAREERS Cinépolis USA is a luxury cinema exhibitor offering enhanced movie-going experiences through our "Cinépolis Luxury Cinemas" and "Movie House & Eatery" theater concepts. Based in Dallas, we operate 26 luxury and premium theaters across California, Florida, New Jersey, Connecticut, Texas, Maryland, and Ohio, with plans to expand further....

  • Front Desk Supervisor

    1 week ago

    Miami, FL, United States Ennismore LLC Full time

    Company Description From our dazzling location in the heart of Miami, SLS offers both our staff and our guests a hip, cutting-edge experience in the world of hotels as theater. We have an exciting job opportunity to join our Front Desk team as a Front Desk Supervisor located at SLS LUX, Miami. JOIN THE SLS FAMILY TODAY! Job Description Job Purpose: Under...

  • Front Desk Supervisor

    1 week ago

    Miami, FL, United States Ennismore LLC Full time

    Company Description From our dazzling location in the heart of Miami, SLS offers both our staff and our guests a hip, cutting-edge experience in the world of hotels as theater. We have an exciting job opportunity to join our Front Desk team as a Front Desk Supervisor located at SLS LUX, Miami. JOIN THE SLS FAMILY TODAY! Job Description Job Purpose: Under...

  • Front Desk Supervisor

    3 days ago

    Miami, FL, United States Ennismore LLC Full time

    Company Description From our dazzling location in the heart of Miami, SLS offers both our staff and our guests a hip, cutting-edge experience in the world of hotels as theater. We have an exciting job opportunity to join our Front Desk team as a Front Desk Supervisor located at SLS LUX, Miami. JOIN THE SLS FAMILY TODAY! Job Description Job Purpose: Under...

  • Service Manager

    1 day ago

    Miami, United States Cinépolis Cinemas USA Full time

    CINÉPOLIS CAREERSCINÉPOLIS USA IS A LEADING WORLD-CLASS CINEMA EXHIBITOR THAT OFFERS GUESTS ENHANCED MOVIE-GOING EXPERIENCES THROUGH ITS “CINÉPOLIS LUXURY CINEMAS” AND “CINÉPOLIS” THEATER CONCEPTS. Join our Team! AS A CINÉPOLIS TEAM MEMBER, YOU ARE WHAT IS MOST IMPORTANT TO US!• Be the protagonist of your own story by starting your career...

  • Service Manager

    3 days ago

    Miami, FL, United States Cinépolis Luxury Cinemas Full time

    CINÉPOLIS CAREERS CINÉPOLIS USA IS A LEADING WORLD-CLASS CINEMA EXHIBITOR THAT OFFERS GUESTS ENHANCED MOVIE-GOING EXPERIENCES THROUGH ITS "CINÉPOLIS LUXURY CINEMAS" AND "CINÉPOLIS" THEATER CONCEPTS. Join our Team! AS A CINÉPOLIS TEAM MEMBER, YOU ARE WHAT IS MOST IMPORTANT TO US! • Be the protagonist of your own story by starting your career with...

  • Merchandise Associate

    1 week ago

    Miami, United States ASM Global Full time

    LEGENDS & ASM GLOBAL Two powerhouse companies have joined forces to redefine excellence in sports, entertainment, and live events. Together, we combine unmatched expertise with a global reach, offering end-to-end solutions - from venue development and event booking to revenue strategy and hospitality. Legends brings a 360-degree, data-driven approach across...

  • FT Front Desk Agent

    5 days ago

    Miami, FL, United States Ennismore LLC Full time

    Company Description From our dazzling location in the heart of Miami, SLS offers both our staff and our guests a hip, cutting-edge experience in the world of hotels as theater. We have an exciting job opportunity to join our Front Desk team as a Front Desk Agent located at SLS LUX, Miami. JOIN THE SLS FAMILY TODAY! Job Description Job Purpose: Under the...