Operations Manager

Job Description Job Description Overview Operations Manager Stratosphere Quality is growing fast—and we’re looking for an Operations Manager who can grow with us. If you’re a people-first leader who knows how to train, influence, and elevate teams, this role puts you right in the driver’s seat. You’ll operate at the center of customer satisfaction, team success, and operational excellence across the Detroit automotive market. This role is ideal for someone who thrives in dynamic environments, loves building relationships, and is excited to make a measurable impact every single day. Position Overview The Operations Manager serves as a key regional leader with full responsibility for operational performance, financial oversight, customer satisfaction, and team management within the Detroit market. Based onsite at our Madison Heights facility, this role requires regular travel to customer locations to support project launches, ensure quality and compliance, and partner closely with Account Management, Recruiting, and Scheduling teams. You will lead the successful execution of quality sorting, inspection, and containment projects while ensuring teams are trained, processes are followed, and customers remain confident in Stratosphere Quality’s services. Full-Time | Onsite | $75,000–$80,000 Annually Monthly Auto Allowance Company Credit Card Responsibilities Job Requirements Must work onsite at the Madison Heights, MI location. Ability to travel regularly to customer sites throughout the Detroit area. Valid driver’s license and pass a MVR, ability to meet travel demands (auto allowance included in Salary). Flexible schedule aligned with operational and customer needs. Strong interpersonal and relationship-building skills. Ability to lead, coach, and hold teams accountable. Comfortable managing multiple projects and shifting priorities. Ability to respond quickly to customer needs or escalations, including short-notice travel. Qualifications Qualifications Bachelor’s degree in Manufacturing, Engineering, Business, or equivalent experience. Minimum 5 years of leadership/management experience overseeing hourly and salaried staff. Experience in Quality Inspection and/or Manufacturing preferred. Automotive OEM plant experience or working knowledge strongly preferred. Proven ability to train teams on processes and procedures. Strong written and verbal communication skills. Proficient with Microsoft Office and general computer applications. Strong organizational and problem-solving skills with the ability to drive continuous improvement. Company Description Stratosphere Quality, founded in 2009, is a major global provider of quality assurance and outsourcing solutions, including sorting and inspection services, to manufacturers of parts and components in the automotive, medical device, electronics, home appliance, and recreational vehicle industries. Headquartered just northeast of Indianapolis, Indiana, Stratosphere Quality has a geographic reach that includes the United States, Canada, Mexico, Japan, and China. Stratosphere Quality cultivates a positive organizational work environment, where employees are compelled to perform their best. Our team enjoys rewarding and meaningful work in a wide range of manufacturing work environments. Company Description Stratosphere Quality, founded in 2009, is a major global provider of quality assurance and outsourcing solutions, including sorting and inspection services, to manufacturers of parts and components in the automotive, medical device, electronics, home appliance, and recreational vehicle industries. Headquartered just northeast of Indianapolis, Indiana, Stratosphere Quality has a geographic reach that includes the United States, Canada, Mexico, Japan, and China.

Stratosphere Quality cultivates a positive organizational work environment, where employees are compelled to perform their best. Our team enjoys rewarding and meaningful work in a wide range of manufacturing work environments.