Operations Manager

Operations ManagerJoin Diversified Maintenance We're committed to delivering exceptional cleaning, landscaping, and restoration services for commercial facilities. Be part of a welcoming and collaborative team where innovation meets excellence. We offer steady, reliable work in janitorial management, full-time and part-time janitorial roles, maintenance, landscaping, and metal restoration. If you want to make a meaningful impact and build a lasting career, we have opportunities for you. Join us and grow with a leader in the industryDiversified Maintenance is hiring an Operations Manager. The Operations Manager is responsible for overseeing several hundred-service locations and multiple Area or Project Managers within assigned business verticals. Responsibilities include, but are not limited to managing operations, controlling expenses and payroll budgets, leading other managers and guiding on handling employee issues, maintaining vendor relationships and managing risk and safety. The Operations Manager is a role model and leader and must solve problems, make informed decisions and manage the workforce and time to achieve maximum results.Responsibilities:Ensure all financial and quality performance for assigned customersBuild relationships with customers in conjunction with the client relations teamEnsure all compliance measures are metHire, mentor, and evaluate all Area Manager and Project Manager direct reportsImplement new customer contractsReview/request equipment needsCoordinate with Human Resources to ensure all employee issues are addressedInspect worksite locationsImplement safety and training activitiesServe as backup to Area or Project Manager when necessaryResolve problems and complaints in a timely manner to maintain the highest customer satisfaction possibleQualifications (Must Have):High school diploma or equivalentMinimum of two (2) years of management experience in a service-related industryMinimum of three (3) years of operational experience in the janitorial industryBusiness level oral and written communication skills; ability to speak, read, and write fluently in EnglishAbility to lead managers and develop leadership skills in othersAbility to multitask and adapt to changing environmentsExcellent customer service skills; active listening skillsAbility to lead and encourage teamwork; ability to negotiate and resolve conflictPreferred Qualifications (Nice to Have):Bilingual; ability to speak, read, and write in Spanish, French, or other languagesPrior cleaning or janitorial experienceFamiliarity with custodial practices and commercial cleaning standardsKnowledge of floor care techniques including buffing and waxingExperience in industrial cleaning or facilities maintenanceCollege Degree desirableBenefits:Medical, dental, vision, basic life, AD&D, retirement plan and disability insuranceEight paid holidays annually, five sick days, and four personal daysVacation time offered at an accrual rate of 3.08 hours biweekly. Unused vacation is only paid out where required by law.Closing: Diversified Maintenance is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. If you have difficulty using the online system and require an alternate method to apply or require an accommodation, please contact our local Human Resources department.