Operations Manager

Job Description Job Description Company Overview Riverstone Logistics (RLX) is committed to being an honest, reliable, dependable freight forwarding partner. Every day we are focused on fulfilling our Purpose of using our God-given talents and opportunities to love our neighbors, serve our communities, and improve our industry. RLX provides final mile deliveries through dedicated and network models for various clients across the United States. We love working with new clients that are looking to enhance their customer experience through final mile deliveries. Headquartered in Charlotte, North Carolina, RLX currently has over 700 employees and is always looking for new employees that demonstrate leadership capabilities and exceptional communication skills to grow with us at our home office as well as client sites across the United States. Position Summary The Operations Manager supports the General Manager with supervision of a client-based operation by successfully facilitating the client relationship at the local level. This position assists in maximizing labor efficiency while minimizing overhead and operational expenses. The Operations Manager also conducts operational analyses, audits current procedures to monitor and improve the efficiency of operations. The Operations Manager will spend most of his/her time in the office or warehouse maximizing the performance of the site. Competencies Customer Focus Drive for Results Ethics and Values Problem Solving Conflict Resolution Functional/Technical Learning Managing and Measuring Work Timely Decision Making Developing Direct Reports & Others Delegation Motivating Others Organizing Essential Duties and Responsibilities The essential functions include, but are not limited to the following: Supporting the General Manager in the meeting and exceeding client service goals Driving, maintaining, and evangelizing the Company culture, purpose, and core beliefs through hands-on training, effective onboarding, and selection of new Extra Milers within the location Oversee operations and ensure objectives are being met Act as a Location’s point of contact in absence of General Manager Ensure the implementation and maintenance of Lean warehouse principles (when applicable) Enforce company compliance standards across the entire operation Maintain a professional appearance always, while setting an example for employees alike Ensure the planning and scheduling of third-party transportation services are executed in a timely manner (when applicable) Manage and perform activities related to dispatching, routing, and tracking transportation Support an environment that fosters open and positive team communication Build a strong rapport with our service providers and clients Communicate daily/shift goals of facility; devise, communicate and implement plans to obtain operational goals; work with and motivate employees to ensure goal achievement; provide progress or constraint updates to management and implement corrective measures as needed Representing the Company by maintaining relationships with clients and ensuring contractual and ongoing relationships Enforce location safety management plans Support the Location Manager with ensuring successful compliance and performance of all vendors and service providers Manage a team of direct reports (punctuality, performance PTO, discipline, coaching, etc.) Advise Extra Milers on safety, security, employee relations, scheduling, training, grievances, and the like; ensuring employees and supervisors comply with company policies and administering practices in fair and equitable manner Perform other duties as assigned Minimum Qualifications (Knowledge, Skills, and Abilities) High School Diploma/GED or equivalent required (Bachelor’s Degree preferred) 3-5 years of warehouse, distribution, and/or supply chain operations preferred, with at least 1 year of supervisory experience strongly preferred Exposure to Lean principles, systems, and tools (where applicable) Must have reliable transportation to commute to the workplace and attend client meetings as necessary. This may involve traveling to various locations within the specific region for the client. Physical Demands and Work Environment The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.? While performing the duties of this job, the employee is regularly required to walk and stand for long periods of time, communicate effectively with coworkers and outside stakeholders in person both on the telephone and via email and other computer-related messaging. The employee is occasionally required to maneuver about the work areas and move/manipulate various objects and there may be an occasional need to lift up to 100 pounds. This position may require extended work hours and travel.?? Note This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. To perform this job successfully, the incumbents will possess the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. This document does not create an employment contract, implied or otherwise, other than an “at will” relationship. Riverstone Logistics is proud to be an Equal Opportunity Employer and Drug Free workplace. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, among other things, or status as a qualified individual with disability. Riverstone Logistics also complies with the Immigration Reform & Control Act and E-Verify, so we ask that you bring the appropriate documents to confirm your authorization to work in the United States with you upon request.