IT Help Desk Support Level 2
4 days ago
Summary Our client is a growing Managed Services Provider (MSP) in the Shreveport, LA area and they are in immediate need of a Help Desk Support Level II Technician. This individual should have proven experience with technology and outstanding personal communication skills. Additionally, this technician should enjoy building solutions that leverage technology to meet a client’s business needs.Duties & Responsibilities Work with sales to provide pre- and post-sales support, including tasks such as discovery meetings, site visits, proposals and presentations, technical assessments, implementation, and ongoing technical account management. Deploying and managing Windows Servers and Active Directory Designing Local Area Networks Implementing and monitoring network security Optimizing and maintaining network software and hardware Building and deploying file servers and cloud computing solutions Configuring and deploying VOIP solutions Performing network infrastructure troubleshooting Manage Microsoft Exchange Server Telephone solutions Monitors alert systems and take appropriate action as per guidelines. Ability to use various messages in an event log to affect repairs. Receive escalated service requests requiring an enhanced response. New User On-boarding Qualifications & Requirements Required to have worked in an MSP environment in the past to be considered. Minimum of 3 years hands-on experience configuring, troubleshooting and repairing networking equipment, Windows servers and workstations, Exchange server and Active Directory 2-3 years of experience in a client-facing environment such as sales engineering Excellent verbal and written communication skills and is comfortable working with clients at a business level to understand their current and historic issues regarding their business and technology Possesses strong organizational and time-management skills Experience writing proposals for and implementation of technical solutions to fulfill business needs Results-oriented, self-motivated, energetic, professional, reliable, and a team player Strong understanding of technology and business productivity systems Experience with RMM (remote monitoring and management) tool a plus Ability to problem solve at a high level, extraordinary customer service skills, strong multi-tasking, and organizational skills Sales training experience is a plus Ideal Qualifications (not required) CompTIA Net+ and/or CompTIA Security+ MCSA (Microsoft Certified Systems Administrator/Solutions Associate) or MCSE (Microsoft Certified Systems Engineer) MCITP Microsoft Certified IT Professional, MCSE (Microsoft Certified Solutions Expert) CCNA or CCIE-Cisco certifications a real plus Our client offers challenging work, career opportunities, a pleasant work environment, and ongoing training. Employment Type: Full time Location: Shreveport, LA
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IT Help Desk Support Level 2
4 days ago
Shreveport, United States K2 Staffing, LLC Full timeSummary Our client is a growing Managed Services Provider (MSP) in the Shreveport, LA areaand they are in immediate need of a Help Desk Support Level II Technician. This individual should have proven experience with technology and outstanding personal communication skills. Additionally, this technician should enjoy building solutions that leverage technology...
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IT Help Desk Support Level 2
2 weeks ago
Shreveport, LA, United States K2 Staffing, LLC Full timeSummary Our client is a growing Managed Services Provider (MSP) in the Shreveport, LA areaand they are in immediate need of a Help Desk Support Level II Technician. This individual should have proven experience with technology and outstanding personal communication skills. Additionally, this technician should enjoy building solutions that leverage technology...
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IT Help Desk Support Level 2
4 days ago
Shreveport, LA, United States K2 Staffing, LLC Full timeSummary Our client is a growing Managed Services Provider (MSP) in the Shreveport, LA areaand they are in immediate need of a Help Desk Support Level II Technician. This individual should have proven experience with technology and outstanding personal communication skills. Additionally, this technician should enjoy building solutions that leverage technology...
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IT Help Desk Support Level 2
2 days ago
Shreveport, LA, United States K2 Staffing, LLC Full timeSummary Our client is a growing Managed Services Provider (MSP) in the Shreveport, LA areaand they are in immediate need of a Help Desk Support Level II Technician. This individual should have proven experience with technology and outstanding personal communication skills. Additionally, this technician should enjoy building solutions that leverage technology...
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IT Help Desk Support Level 2
7 hours ago
Shreveport, LA, United States K2 Staffing, LLC Full timeSummary Our client is a growing Managed Services Provider (MSP) in the Shreveport, LA areaand they are in immediate need of a Help Desk Support Level II Technician. This individual should have proven experience with technology and outstanding personal communication skills. Additionally, this technician should enjoy building solutions that leverage technology...
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IT Help Desk Support Level 2
17 hours ago
Shreveport, United States K2 Staffing Full timeJob DescriptionJob DescriptionSummaryOur client is a growing Managed Services Provider (MSP) in the Shreveport, LA area and they are in immediate need of aHelp Desk Support Level IITechnician. This individual should have proven experience with technology and outstanding personal communication skills. Additionally, this technician should enjoy building...
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IT Help Desk Support Level 2
17 hours ago
Shreveport, United States K2 Staffing, LLC Full timeJob DescriptionJob DescriptionSummaryOur client is a growing Managed Services Provider (MSP) in the Shreveport, LA area and they are in immediate need of a Help Desk Support Level II Technician. This individual should have proven experience with technology and outstanding personal communication skills. Additionally, this technician should enjoy building...
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Remote Level II IT Help Desk Support Technician
23 hours ago
Belize , US K2 Staffing Full timeSummary Our firm partners with multiple U.S.-based Managed Services Providers (MSPs) who are seeking to expand their offshore teams. We are currently hiring Remote Level II IT Help Desk Support Technicians based in Belize. This position involves providing technical support for desktop and server environments, including Windows 10, Windows Server 2016/2019,...
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Remote Level II IT Help Desk Support Technicians
23 hours ago
Colombia , US K2 Staffing Full timeSummaryWe work with a wide range of U.S.-based clients, many in the Managed Services Provider (MSP) space, and are currently hiring Remote Level II IT Help Desk Support Technicians to join their growing teams. This role requires strong knowledge of desktop and server technologies, including Windows 10, Windows Server 2016/2019, networking fundamentals, and...
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IT Help Desk Support
6 days ago
Ellicott City MD , US K2 Staffing Full timeSummary Our client is a leading IT Solutions Company located in the Ellicott City, MD area and they are in need of a Help Desk Support Level III Technician. A qualified candidate would have both proven experience with technology and outstanding personal communication skills. You should enjoy building solutions that leverage technology to meet a client’s...
