IT Help Desk Support
10 hours ago
Summary Our client is a leading IT Solutions Company in the outskirts of San Antonio, TX (New Braunfels or San Marcos, TX) and they are in need of a Help Desk Support Level II. An IT Technician’s role is to ensure system operation and functionality so that end users can accomplish business tasks. The objective of the IT Technician will be to respond to support requests in a timely manner, be the initial reference point for all IT support related tickets, and to ensure the satisfaction of the end user, among other technical duties.Duties & Responsibilities Provide support of incoming requests to the service desk via telephone, web portal, email to ensure courteous, timely, and effective resolution of end-user issues. Provisioning and system setup for new hires. Prioritize incidents and service requests according to defined processes to meet defined SLAs. Use remote tools and diagnostic utilities to aid in resolving support requests. Server administration via Active Directory, File & Print services, DNS, DHCP. Install antivirus software and ensure virus definitions are up to date. Server administration via Active Directory, File & Print services, DNS, DHCP. Network firewall and switch administration and maintenance. Optimizing and maintaining network software and hardware Building and deploying file servers and cloud computing solutions Configuring and deploying VOIP solutions Manage Microsoft Exchange Server Telephone solutions Monitors alert systems and take appropriate action as per guidelines. Ability to use various messages in an event log to affect repairs. Receive escalated service requests requiring an enhanced response. Qualifications & Requirements Having worked in an MSP environment is a MUST Minimum of 4 years hands-on experience configuring, troubleshooting and repairing networking equipment, Windows servers and workstations, Exchange server and Active Directory 2-3 years of experience in a client-facing environment such as sales engineering Experience with RMM (remote monitoring and management) tool a plus, such as Connectwise or Kaseya. Having working knowledge of a PSA tool, such as Autotask is a plus. Excellent verbal and written communication skills and is comfortable working with clients at a business level to understand their current and historic issues regarding their business and technology Possesses strong organizational and time-management skills Experience writing proposals for and implementation of technical solutions to fulfill business needs Results-oriented, self-motivated, energetic, professional, reliable, and a team player Strong understanding of technology and business productivity systems Ability to problem solve at a high level, extraordinary customer service skills, strong multi-tasking, and organizational skills Sales training experience is a plus Ideal Qualifications (not required) CompTIA Net+ and/or CompTIA Security+ MCSA (Microsoft Certified Systems Administrator/Solutions Associate) or MCSE (Microsoft Certified Systems Engineer) MCITP Microsoft Certified IT Professional, MCSE (Microsoft Certified Solutions Expert) CCNA or CCIE-Cisco certifications a real plus Our client offers challenging work, career opportunities, a pleasant work environment, and ongoing training. Employment Type: Full time Location: New Braunfels, TX
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Help Desk Support
1 week ago
Austin, TX, United States Dallas Full timeHelp Desk Support Department: Technical Services Please make sure you read the following details carefully before making any applications. - Help Desk & Operations Location: On-Site - Austin, TX Role Type: Full-Time, Contract to Hire About Our Client Our client provides statewide support services for court operations and technology systems. They oversee...
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Help Desk Support
3 weeks ago
Austin, TX, United States Catapult Solutions Group Full timeHelp Desk Support Department: Technical Services – Help Desk & Operations Location: On-Site – Austin, TX Role Type: Full-Time, Contract to Hire About Our Client Our client is a statewide government organization that provides critical support services for court operations and technology systems across Texas. They oversee essential technical services that...
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Help Desk Support
3 weeks ago
Austin, TX, United States Catapult Solutions Group Full timeHelp Desk Support Department: Technical Services – Help Desk & Operations Location: On-Site – Austin, TX Role Type: Full-Time, Contract to Hire All candidates should make sure to read the following job description and information carefully before applying. About Our Client Our client is a statewide government organization that provides critical support...
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Remote IT Help Desk Support
3 days ago
Manila PI , US K2 Staffing Full timeSummaryOur recruitment firm services clients in the United States and we have multiple roles open at the present time for offshore/Remote IT Helpdesk Support Level II Technicians for Managed Services Providers (MSPs). To qualify for this opportunity, you will need to have a track record of understanding in business desktop and server technologies that...
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Help Desk Representative III
3 days ago
us Shift4 Full timeOverviewHelp Desk Representative OverviewShift4 is expanding globally and we are seeking an experienced corporate IT Help Desk Technician to join our team at our Center Valley, PA headquarters. The ideal candidate will be responsible for providing technical support and troubleshooting assistance to our employees. Responsibilities: The role requires knowledge...
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Belize , US K2 Staffing Full timeSummary Our firm partners with multiple U.S.-based Managed Services Providers (MSPs) who are seeking to expand their offshore teams. We are currently hiring Remote Level II IT Help Desk Support Technicians based in Belize. This position involves providing technical support for desktop and server environments, including Windows 10, Windows Server 2016/2019,...
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Colombia , US K2 Staffing Full timeSummaryWe work with a wide range of U.S.-based clients, many in the Managed Services Provider (MSP) space, and are currently hiring Remote Level II IT Help Desk Support Technicians to join their growing teams. This role requires strong knowledge of desktop and server technologies, including Windows 10, Windows Server 2016/2019, networking fundamentals, and...
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Help Desk Support
3 weeks ago
Austin, TX, United States Catapult Solutions Group Full timeHelp Desk Support Department: Technical Services – Help Desk & Operations Location: On-Site – Austin, TX Role Type: Full-Time, Contract to Hire Our client is a statewide government organization that provides critical support services for court operations and technology systems across Texas. They oversee essential technical services that help...
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IT Help Desk Support
10 hours ago
Decatur AL , US K2 Staffing Full timeSummaryOur client is a leading Managed IT Solutions Company located in Decatur, AL and they are in need of a Helpdesk Support Level II. A successful candidate will have a track record of understanding in business desktop and server technologies that must include: Windows 10 workstations, Windows 2016 & 2019 servers, advanced networking, and...
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Remote IT Help Desk Support
1 week ago
Manila PI , US K2 Staffing Full timeSummaryOur recruitment firm services clients in the United States and we have multiple roles open at the present time for offshore/Remote IT Helpdesk Support Level II Technicians for Managed Services Providers (MSPs). To qualify for this opportunity, you will need to have a track record of understanding in business desktop and server technologies that...
