IT Help Desk Technician
4 days ago
Summary Our client is a family-owned, community-focused MSP (Managed Services Provider) that has serviced the coastal San Diego area since 2007. They provide 24/7 remote and on-site IT support, cybersecurity, network services, cloud consulting, and hardware/software management for local small and medium-sized businesses. Their engineers offer peace of mind, expert guidance, and scalable solutions tailored to client needs. They are currently in need of an IT Help Desk Support Technician (Level 2), with previous MSP experience, to join their team. Duties & Responsibilities Escalated ticket resolution: Handle Level 2 incidents that frontline techs can’t resolve. Remote & onsite support: Provide both remote troubleshooting and occasional in-person service. User onboarding/offboarding: Configure laptops/desktops, create user accounts in Active Directory, Microsoft 365, and Google Workspace. Server and network support: Assist in deploying and diagnosing Windows Servers (2016–2022), AD, Exchange, file servers, VPN, basic LAN/WAN infrastructure, firewalls, routers, and switches . Security & patching: Install antivirus, apply patches, monitor alerts/remediation, and assist with security measures . RMM/PSA tools: Use remote monitoring (e.g., Kaseya, ConnectWise, Ninja) and ticketing systems (e.g., Autotask, ConnectWise Manage) to manage systems and document work. Documentation & knowledge-sharing: Log detailed tickets, maintain IT documentation, contribute to knowledge base articles Collaboration & escalation: Work alongside senior engineers, escalate complex issues efficiently, support projects under guidance. Qualifications & Requirements Experience 2–3 years in MSP or equivalent IT service desk roles. Hands-on experience with Windows (10/11) and server OS (Windows Server 2016–2022), Active Directory, Microsoft365, Exchange, basic networking, and hardware troubleshooting. Familiarity with RMM/PSA tools for monitoring and ticket management. Experience in client communication and user-facing support. Technical Skills Proficiency in OS deployment, patch management, malware removal, and event log analysis. Understanding of networking fundamentals: DNS, DHCP, TCP/IP, firewalls, VLANs, WAN/LAN setup. Familiar with virtualization platforms (VMware, Hyper-V) and cloud services (Azure, M365, G Suite). Certifications CompTIA A+, Network+, Security+. Microsoft credentials like Modern Desktop Administrator Associate, MCSA, MCSE, MCITP. Cisco certifications (CCNA), VMware certification (VCP), or Microsoft Azure role-based certs. Professional Skills Strong troubleshooting, documentation, and multi-tasking abilities. Excellent verbal/written communication with both technical and non-technical audiences . Customer service orientation—empathy, follow-through, and client satisfaction . Ability to work independently and collaboratively within a team setting . Ideal Candidate Snapshot 2–4 years MSP help desk experience CompTIA A+ / Network+ (required), Security+, M365/O365 admin, DC/AD, Cisco/VMware certs (a big plus) Skilled with RMM/PSA tools and supporting server, desktop, and networking environments Excellent communicator, well-documented, proactive, and service-minded If you’re seeking a crucial role in a growing local MSP with diverse technologies and client exposure, our client would love to meet you Employment Type: Full time Location: Carlsbad, CA
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Help Desk Technician
21 hours ago
Anaheim, CA, United States HireDirectNow Full timeJob Title:Bilingual (Spanish/English) IT Help Desk Technician – Retail StoresLocation:(Hybrid/Field-Based) – Orange County, CAHybrid – Corporate office + field travel to retail stores from Anaheim to San Juan Capistrano (Orange County) and occasional Riverside/LA CountyEmployment Type:Full-timeSeniority Level:Junior toMid-LevelIndustry:Retail |...
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IT Help Desk Technician
2 weeks ago
Carlsbad, United States K2 Staffing, LLC Full timeSummary Our client is a family-owned, community-focused MSP (Managed Services Provider) that has serviced the coastal San Diego area since 2007. They provide 24/7 remote and on-site IT support, cybersecurity, network services, cloud consulting, and hardware/software management for local small and medium-sized businesses. Their engineers offer peace of mind,...
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IT Help Desk Technician
1 week ago
Carlsbad, United States K2 Staffing Full timeJob DescriptionJob DescriptionSummaryOur client is a family-owned, community-focused MSP (Managed Services Provider) that has serviced the coastal San Diego area since 2007. They provide 24/7 remote and on-site IT support, cybersecurity, network services, cloud consulting, and hardware/software management for local small and medium-sized businesses. Their...
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IT Help Desk Technician
1 week ago
Carlsbad, United States K2 Staffing, LLC Full timeJob DescriptionJob DescriptionSummaryOur client is a family-owned, community-focused MSP (Managed Services Provider) that has serviced the coastal San Diego area since 2007. They provide 24/7 remote and on-site IT support, cybersecurity, network services, cloud consulting, and hardware/software management for local small and medium-sized businesses. Their...
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Colombia , US K2 Staffing Full timeSummaryWe work with a wide range of U.S.-based clients, many in the Managed Services Provider (MSP) space, and are currently hiring Remote Level II IT Help Desk Support Technicians to join their growing teams. This role requires strong knowledge of desktop and server technologies, including Windows 10, Windows Server 2016/2019, networking fundamentals, and...
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Belize , US K2 Staffing Full timeSummary Our firm partners with multiple U.S.-based Managed Services Providers (MSPs) who are seeking to expand their offshore teams. We are currently hiring Remote Level II IT Help Desk Support Technicians based in Belize. This position involves providing technical support for desktop and server environments, including Windows 10, Windows Server 2016/2019,...
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Configuration Technician/Help Desk Technician
4 weeks ago
San Mateo, CA, United States The Mice Groups, Inc. Full timePosition Overview: As an IT Support Technician, you’ll be responsible for ensuring smooth computer operations for end users. This includes handling help requests, troubleshooting hardware/software issues, and maintaining systems both remotely and onsite. Respond to help desk requests via phone and ticketing systems Troubleshoot Apple and Windows...
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Configuration Technician/Help Desk Technician
3 weeks ago
San Mateo, CA, United States The Mice Groups, Inc. Full timePosition Overview: As an IT Support Technician, you'll be responsible for ensuring smooth computer operations for end users. This includes handling help requests, troubleshooting hardware/software issues, and maintaining systems both remotely and onsite. Respond to help desk requests via phone and ticketing systems Troubleshoot Apple and Windows...
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Configuration Technician/Help Desk Technician
3 weeks ago
San Mateo, CA, United States The Mice Groups, Inc. Full timePosition Overview: As an IT Support Technician, you’ll be responsible for ensuring smooth computer operations for end users. This includes handling help requests, troubleshooting hardware/software issues, and maintaining systems both remotely and onsite. Respond to help desk requests via phone and ticketing systems Troubleshoot Apple and Windows...
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Johannesburg SA , US K2 Staffing Full timeSummary Our staffing firm partners with U.S.-based clients, many of which are Managed Services Providers (MSPs). We currently have multiple openings for Remote / Offshore Level II IT Help Desk Support Technicians. This position requires proven experience in supporting business desktop and server environments, including Windows 10 workstations, Windows Server...
