Configuration Technician/Help Desk Technician

3 weeks ago

San Mateo CA, United States The Mice Groups, Inc. Full time

Position Overview: As an IT Support Technician, you’ll be responsible for ensuring smooth computer operations for end users. This includes handling help requests, troubleshooting hardware/software issues, and maintaining systems both remotely and onsite.
Respond to help desk requests via phone and ticketing systems
Troubleshoot Apple and Windows hardware/software issues
Maintain accurate documentation and customer databases
Assist users with purchasing decisions and provide excellent customer service
Create help sheets and knowledge base articles
Hands-on experience with Windows OS, Microsoft Office, antivirus/firewall tools
Familiarity with Active Directory, Exchange, and server environments (Windows Server 2008/2012/2016)
Strong problem-solving abilities and customer service orientation

As a contractor, you may also be eligible for health benefits such as health, dental, and vision as well as access to a 401K plan.

We are an equal-opportunity employer and value diversity at The Mice Groups Inc. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
xrczosw Please consult our Candidate Privacy Notice, for information about how we collect, use, and disclose the personal information of our candidates.

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