Product Development

Peak Technologies' job posting on Peak's company website: Product Development - Senior Program Manager & Client Delivery Lead | Dayforce JobsPosition Title: Sr Program Manager & Client Delivery LeadDepartment: Product DevelopmentLocation: Hybrid in Franklin, MA (Tu/Th on-site)Compensation: $160K+ annuallyPosition Summary:The Senior Software Development Program Manager & Client Delivery Lead is responsible for overseeing end-to-end program execution for software development initiatives while ensuring high-quality delivery to clients. We’re looking for a practical, execution-focused Senior Program Manager & Client Delivery Lead who thrives in a fast-paced environment where priorities shift quickly, resources are limited, and speed matters. You’ll coordinate across engineering, product, and client stakeholders to ensure critical projects stay aligned, unblocked, risks are managed proactively, and releases are delivered on time and within negotiated scope. The ideal candidate excels at communication, cross-functional coordination and collaboration, and customer success. This is a hands-on role where you’ll manage details without losing sight of the bigger picture.Key Responsibilities:Program Management & Delivery Leadership:Lead planning, execution, and delivery of customer-facing and internal software development programs across multiple workstreamsDevelop and maintain program roadmaps, delivery plans, timelines, and resource forecastsFacilitate Agile ceremonies (e.g., sprint planning, demos, retrospectives) and ensure consistent application of delivery processesProactively identify risks, dependencies, and bottlenecks—driving mitigation plans with senior leadersEnsure programs are delivered on time, within scope, and within budgetClient Delivery & Stakeholder Engagement:Act as the senior delivery partner for high-value enterprise clientsDeeply understand client business goals, constraints, and technical environments to shape delivery strategiesManage complex client expectations and escalations, ensuring transparency, accountability, and long-term trustDrive value realization and ensure program outcomes by directly supporting client business objectivesPresent program status, risks, and recommendations to senior client stakeholders and internal leadership teamCross-Functional Collaboration:Facilitate smooth program execution by working collaboratively with Account management, support, engineering, product and project management, QA, and DevOps teams to ensure alignmentMentor and coach project managers across the organizationLead post-mortems and continuous improvement initiatives, including scaling processes and improving velocity, quality, and predictabilityOwn delivery KPIs, including velocity, on-time delivery rate, and client satisfactionCollaborate with leadership to support budgeting, resource planning, and portfolio prioritizationRequired Qualifications:Bachelor’s degree in Computer Science, Engineering, Information Technology, or related field (or equivalent experience)5–10+ years of experience leading software development projects/programs in fast-paced enterprise-level environments or in a consultingStrong understanding of software engineering processes, Agile/Scrum frameworks, and SDLC methodologiesExceptional relationship management and communication skills, with experience presenting to senior leadershipExperience working closely with client-facing or customer success teamsProven experience managing multi-team software development programs including offshore teamsExceptional skills in time management and facilitationPreferred Qualifications:Technical fluency to understand engineering challenges and constraintsExperience in change management and release management processesExperience in proposal writingExperience with tools such as Jira, Confluence, Trello, or similarKey Competencies:Strategic thinking and problem-solvingLeadership and team coordinationCustomer-centric mindsetRisk management and decision-makingExcellent written and verbal communicationTechnical aptitude and analytical thinkingNegotiation and conflict resolution About Peak Technologies: Peak Technologies provides end-to-end enterprise mobility, managed services, printing and mobile data capture solutions for performance-driven organizations focused on the optimization of supply chain and field-based business processes. Peak Technologies' in-depth industry-specific experience, state-of-the-art solutions and managed services, and exemplary customer support provide transformational business solutions and results that deliver greater ROI and outstanding value.Peak Technologies serves as a trusted business partner for some of the world's largest companies, while also supporting local and regional customers with an extensive coverage footprint throughout North America and Europe.