HVAC Dispatcher

Cline's Heating and Air Conditioning HVAC Dispatcher & CSRLocation: Spokane Valley, WAPay Rate: $20-$25/hour plus incentive and bonus payJOB SUMMARY:At Cline’s Heating & Air Conditioning, we believe our success starts with people — the ones who pick up the phone, solve problems, and keep our customers and technicians smiling. The Dispatcher/Customer Service Representative is the heartbeat of our operations — the voice that connects customers to comfort and sets our field team up to win every single day.This isn’t just a “desk job.” It’s a role for someone who thrives in a fast-moving environment, loves helping people, and takes pride in making things run smoothly. You’ll be the calm in the chaos — organizing schedules, supporting our technicians and Comfort Advisors, and ensuring every customer interaction reflects our company values: Integrity, Accountability, and Excellence.We’re looking for someone who’s detail-oriented but people-driven, who can juggle ten moving parts and still deliver a five-star experience. If you love teamwork, live for efficiency, and take ownership of results, you’ll fit right in. At Cline’s, we win together — and when our people grow, our company grows.ABOUT US:At Cline’s AC, we don’t just install HVAC systems—we set the standard for quality, expertise, and customer satisfaction. As Spokane’s most reliable HVAC company, we have been serving homeowners, businesses, and contractors since 1988 with a commitment to excellence that goes beyond just getting the job done. We believe in building lasting relationships, not just with our customers, but with our employees and industry partners. Our team is made up of high performers who take pride in their craft, support each other, and never settle for average. We invest in ongoing training, the best tools and technology, and a work culture that values accountability, growth, and teamwork. At Cline’s, we offer competitive wages, career advancement opportunities, and a company culture that feels like family. Whether it’s a company BBQ, team outings, or simply celebrating wins together, we believe in creating an environment where people love to work. If you’re looking for a company that values excellence, integrity, and the pursuit of being the best, Cline’s AC is the place for you.CORE RESPONSIBILITIES:Customer Experience Champion: Answer inbound calls with professionalism, warmth, and empathy; listen carefully, ask the right questions, and ensure every customer feels heard and valued.Master Scheduler: Manage and prioritize the daily schedule in ServiceTitan, matching the right technician to the right job based on skillset, location, and urgency. Adjust in real time as situations change.Team Support: Partner with technicians and Comfort Advisors to ensure they are fully prepared for each call — from notes, materials, and customer details to time management and daily communication.Problem Solver: Anticipate roadblocks, resolve scheduling conflicts quickly, and communicate clearly with both the customer and the field team to keep the day running smoothly.Data Accuracy: Enter and update all customer records, job notes, and call details in ServiceTitan with precision and attention to detail.Follow-Up Specialist: Confirm appointments, send reminders, and follow up after service to ensure 100% satisfaction and uncover future opportunities.Operational Awareness: Maintain constant communication with field teams throughout the day, tracking progress, updating timelines, and ensuring that customer expectations are met or exceeded.Sales & Service Support: Identify opportunities for maintenance plans, system replacements, or additional services and connect customers with Comfort Advisors for next steps.Professional Communicator: Represent the company brand through clear, positive, and professional communication across all channels—phone, email, and text.Continuous Improvement: Bring ideas to improve efficiency, customer experience, and technician success. Be coachable, proactive, and focused on growth.QUALIFICATIONS:2+ years of dispatching or customer service experience (HVAC, plumbing, or trades industry preferred).Experience with ServiceTitan or similar CRM/dispatch software.Excellent verbal and written communication skills.Strong multitasking, organization, and problem-solving skills.A calm, professional demeanor in fast-paced or high-pressure situations.A team-oriented mindset with the desire to help others succeed.BENEFITS & CULTURE:$20-$25/hour DOE plus performance incentives and bonuses.Company-provided vehicle, cell phone, and tablet.Medical.Dental, Vision, and Accident Insurance are also available.401K Plan.Paid holidays.Paid vacation time.Opportunity for advancement.Ongoing local, regional, and national training opportunities.Mentorship and personal, professional, and financial goal planning.Our family of employees participates in hunting trips, camping trips, BBQ’s and other fun activities throughout the year.WHY JOIN US:Stability and Growth: As part of our team, you'll have the security of working for an established company with an impeccable reputation that’s been leading the charge in the commercial HVAC space since 1988. With a solid foundation and a track record of success, you’ll have ample opportunities for growth and advancement.Community Impact: At Cline's Air Conditioning, we believe in giving back to the communities that have supported us over the years. By joining our team, you'll be contributing to our mission of creating meaningful jobs and preserving the integrity of our industry in the face of increasing corporate consolidation.Training and Development: We understand that staying ahead in the HVAC industry requires continuous learning and skill development. That's why we offer extensive training opportunities to ensure our team members have the knowledge and expertise they need to excel in their roles.Family-Owned Values: As a family and veteran-owned business, we prioritize the well-being and success of our team members. When you join Cline's Air Conditioning, you're not just an employee - you're part of our family, and we'll do everything we can to support you in your career journey.OUR MISSION:Setting the standard in the HVAC industry by delivering unparalleled quality, technology, and customer service excellence.OUR VISION:To be the undisputed household name for HVAC excellence in Spokane and Coeur d’Alene.OUR CORE VALUES:Inspirational: Everything we do is bigger than us. We show up to work not just for ourselves but to impact our team, create the best solutions for our customers, and chase our full potential.Disciplined: We do what we say we are going to do. No exceptions. We train every day to continue learning and growing.Accountable: We hold ourselves and our team accountable because true growth doesn’t happen by accident. Extreme accountability leads to extraordinary results.Transparent: We have big goals and move quickly. Our team operates with transparency to prioritize the work that gets us closer to those goals.Aligned: We hire growth-oriented individuals because our business can’t grow if our people aren’t growing. We align our business goals with every team member’s personal, professional, and financial goals—when our team wins, the company wins.Results Oriented: We get sh*t done About Cline's Heating and Air Conditioning: Cline’s Heating and Air is a veteran-owned HVAC leader serving Spokane and North Idaho since 1988. Founded by the Cline family on a bedrock of integrity and a promise to “fix what others only replace” we’ve built deep community roots and a reputation for top-tier workmanship—you’ve likely seen our technicians at parts and supply houses. In May 2024, the Boston family acquired Cline’s, tripling our size within the first year while keeping our vision, mission, and core values intact. Today, we invest in our people with competitive wages, ongoing certification training, and clear career paths so every team member can excel. As we press forward to become the undisputed authority in local HVAC services, we’re looking for skilled, dependable professionals who share our commitment to excellence and community. Join us and help shape the next chapter of Cline’s Heating and Air.