Lead HVAC Service Technician

Job Description Job Description At Dryer Ducks, we're more than just a business—we're a family-run, locally-owned company that's been serving our community with honesty and integrity. We're searching for an exceptional Lead HVAC Service Technician who shares our values and wants to grow with us. When you join our team, you're not just taking a job; you're becoming part of a tradition of excellence that values you, respects your expertise, and supports your family. Why Our Team Members Choose Us: Top-of-the-Line Equipment : We invest in you with the industry's best trucks and most advanced diagnostic tools. No makeshift solutions or outdated equipment here—just professional-grade resources that make your job easier and showcase your skills. Family First Philosophy : As a family-run business, we understand that your family comes first. We offer competitive benefits, flexible scheduling when possible, and a genuine commitment to your work-life balance. Your success at home matters as much to us as your success in the field. Professional Growth & Support : We celebrate your expertise and invest in your continued development. You'll have access to ongoing training, cutting-edge technology, and a supportive team that has your back—always. Pride in Your Work : Drive a truck you're proud of. Use tools that work as hard as you do. Represent a company with an impeccable reputation built on decades of honest service. The Ideal Team Member You bring more than just technical skills—you bring heart. You take pride in doing things right, communicate with warmth and clarity, and understand that behind every service call is a family counting on you. You thrive in a dynamic environment where no two days are the same, and you appreciate working for a company that treats you like family, not just an employee number. Key Responsibilities: ● Technical Service: Diagnose, repair, and install residential and commercial HVAC systems with precision and efficiency ● Customer Communication: Explain technical issues clearly, provide solution options, and ensure customers feel informed and confident ● Community Outreach: Introduce services to neighbors through door-to-door engagement and build brand awareness in service areas ● Operational Excellence: Maintain constant communication with dispatch via company app, manage daily schedule, and arrive punctually to appointments ● Vehicle Management: Keep service van clean, organized, and properly stocked with parts and tools ● Transaction Processing: Accept payments and handle service transactions accurately and professionally ● Safety Leadership: Maintain strict compliance with safety protocols on all job sites ● Documentation: Complete service reports, update customer records, and communicate job details effectively Technical Must-Haves: ● EPA Section 8 Universal Certification ● Valid driver's license and current auto insurance ● Strong problem-solving abilities and technical troubleshooting skills Professional Skills: ● 3 years hands-on HVAC experience in residential and/or commercial settings ● Excellent verbal and written communication abilities ● Capacity to explain complex technical concepts in simple, customer-friendly terms ● Comfortable working independently and managing your own schedule ● Ability to adapt communication style to diverse customer personalities ● Experience with digital tools and mobile apps for scheduling and communication Physical Requirements: ● Ability to lift and carry equipment up to 50 pounds ● Comfortable working in various weather conditions and environments ● Ability to work in confined spaces, attics, crawl spaces, and on ladders ● Capability to stand, kneel, climb, and perform physical tasks throughout the day Ready to Come Home? If you're looking for a place where your skills are valued, your efforts are recognized, and your future matters, we'd love to talk with you. Join a local company that's built on family values, equipped with the best tools in the business, and committed to making every team member successful.