1-20- IT Technician

100% on site.  Our direct client has an opening for an IT Technician 11358-1 This position is up to 6 months, with the option of extension, and is in the following locations in Columbia,SC Comments: Note: Applicant will be required to possess a SC Driver’s license. After employment they will be required to pass a AAA driving course.  SCOPE OF THE PROJECT:It technical support for parole board hearings including endpoint devices for central and remote locations. Note: Applicant will be required to possess a SC Driver’s license. After employment they will be required to pass a AAA driving course. DAILY DUTIES / RESPONSIBILITIES:Works under limited supervision as the parole board support technical lead. Will perform the following: daily administration, planning, installation, configuration, maintenance, deployment, documentation creation, testing and training.Updates tickets in the ticketing system on all it-related issues and ensures audit logging is kept up to date.Monitors and listens to hearings within the board room to provide immediate assistance to hearing participants.Must be comfortable with listening to sensitive imformation including the discussion of violent and explicit crimes, victim experiences, etc.Assists virtual public participants.Professional behavior and business attire is required in the court room for this position.Works with vendor support and it leadership to ensure all systems are operational including reporting, documenting and resolveing outstanding issues.Conducts weekly testing to ensure all equipment, users, and systems are operational for central and remoting locations.Assists in preparing and managing devices for windows, ios, poly, cisco, video conferencing, etc..Supports, updates, and manages hardware, software and software management systems including webex, teams, poly, windows apps, ios apps, recording software, goodreader, winscp.Other duties as assigned. REQUIRED SKILLS (RANK IN ORDER OF IMPORTANCE):Strong personal, ethical, and moral standards.Understanding of desktop support concepts as it relates to troubleshooting network endpoints.Good interpersonal skills.Proactive and self-motivatedSelf-starter with the ability to prioritize workload and manage time.Exceptional listening skills.Software administration including licensing, troubleshooting, managing installations and configurations, reporting.Abilities to troubleshoot desktop, audio and video equipment and ios devices.Excellent customer service and communication skills via phone, email, and in-person, working with a wide range of situations and personalitiesMust be able to efficiently perform remote and onsite technical work. Could be supporting people and equipment at different sites.Managing ios devices through airwatch, apple business manager.Active directory, sccm, desktop and ms teams support experience. Preferred skills (rank in order of importance):Gpo (windows group policy object) administration skills.Windows security - group policy skills.Webex and ms teams administration including licensing, troubleshooting, managing devices, reporting.Cisco, poly, and video conferencing support experience. REQUIRED EDUCATION:Bachelor’s degreeOr master’s degree in computer science, or information systems/technology management or equivalent work experience PREFERRED CERTIFICATIONS:A+Network+Security+DELL DESKTOP CERTIFICATIONWEBEX CERTIFICATIONRate Details Administrative Valid Drivers License Yes 1     Must have a SC Driver's License.By replying to this job advertisement, I agree I want to receive additional job advertisements from Focused HR Solutions, including email, phone and mail to the contact information I am submitting. I consent to Focused HR Solutions, its affiliates, third parties and partners processing my personal data for these purposes and as described in the Privacy Policy. I understand that I can withdraw my consent at anytime.