Patient Service Representative
2 weeks ago
About the Job:Provides critical first contact between patient and Care Alliance Health Center. Professionally greet and address any patient questions, requests for appointments or medical advice; direct patient through the check-in/check-out process, collect and update pertinent demographics, guarantor, and insurance information in Practice Management System/Electronic Medical Record (EPIC and Wisdom System). Provide timely processing and release of Information requests, scanning, and indexing documents into patient charts.Task Responsibilities:Include but are not limited to:Make a positive first impression with patients.Communicate with patients in a courteous manner.Answer incoming calls, determine the nature of the call, refer the call to the appropriate person or take accurate messages with the date and time of the call.Calmly handle and/or properly direct patient questions and complaints.Provide basic information about Care Alliance services, location, and hours.Scheduling:Coordinate patient scheduling and flow throughout the day by providing accurate appointment management and updating records of scheduled patients.Schedule appointments in accordance with guidelines.Prepare forms/documents for the patient to complete prior to the scheduled visit.Adhere to the Same Day Walk-In Procedure.Verify and interview patients for necessary registration information to ensure it is correct and current.Assist patients in completing any forms.Inform patients of the company's payment policy; follow the payment policy by collecting payment from patients at the time of service.Follow and track appointments due to no-shows, cancellations, and late arrivals.Call all patients that no-shows for a visit and attempt to reschedule the appointment.Reconcile daily co-pays before leaving and complete the deposit slip.Prior to the time of appointment, contact insurance companies to verify coverage and fee schedule and complete insurance breakdown accurately and completely.Ensure HIPAA compliance by maintaining patient confidentiality and security of medical records.Minimum Education and Experience:Required:High school diploma/GED required, Associate degree or vocational program completion preferred.Minimum of 2 years providing patient services in a professional environment, experience working in a hospital, health center, or clinic. environment with direct patient contact Preferred.Experience working with people from various backgrounds.Experience using an EHR, Epic preferred.Excellent computer skills, Microsoft Office required.
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Patient Service Representative
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Patient Service Representative
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Cleveland, OH, United States WellStreet Urgent Care Full timeUniversity Hospitals Urgent Care - Deliver Exceptional Patient Care with Purpose This position will float between Concord & Mentor locations. Are you a friendly, detail-oriented professional who thrives in a fast-paced environment? Join University Hospitals Urgent Care as a Patient Service Representative (PSR) and be the first point of contact in providing...
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PSR-Patient Service Representative
3 days ago
Cleveland, United States Care Alliance Health Center Full timePatient Services RepresentativeProvides critical first contact between patient and Care Alliance Health Center. The PSR will professionally greet and address any patient questions, requests for appointments or medical advice; direct patient through the check-in/check-out process, collect and update pertinent demographics, guarantor and insurance information...
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PSR-Patient Service Representative
6 days ago
Cleveland, United States Care Alliance Full timeDescription: Provides critical first contact between patient and Care Alliance Health Center. The PSR will professionally greet and address any patient questions, requests for appointments or medical advice; direct patient through the check-in/check-out process, collect and update pertinent demographics, guarantor and insurance...
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PSR-Patient Service Representative
7 days ago
Cleveland, United States Care Alliance Health Center Full timeDescription Provides critical first contact between patient and Care Alliance Health Center. The PSR will professionally greet and address any patient questions, requests for appointments or medical advice; direct patient through the check-in/check-out process, collect and update pertinent demographics, guarantor and insurance information in the Practice...
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PSR-Patient Service Representative
5 days ago
Cleveland, United States Care Alliance Full timeDescription: Provides critical first contact between patient and Care Alliance Health Center. The PSR will professionally greet and address any patient questions, requests for appointments or medical advice; direct patient through the check-in/check-out process, collect and update pertinent demographics, guarantor and insurance...
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PSR-Patient Service Representative
12 minutes ago
Cleveland, United States CareAlliance LLC Full timeDescription: Our Mission To transform lives by providing exceptional, accessible, and compassionate healthcare experiences for all. Our Vision Care Alliance will be the health center of choice, delivering compassionate, high-quality, and innovative healthcare that empowers individuals and strengthens communities. We are committed to advocacy,...
