University Call Center Manager
6 hours ago
University Call Center ManagerHallmark University is seeking a Call Center Manager to lead the daily operations of our call center, which serves as the first point of contact for prospective students. This role is critical in driving student engagement and supporting enrollment goals through exceptional customer service and efficient processes.Key Responsibilities:Hire, onboard, and train call center staff.Coach team members to resolve challenging customer service issues and improve performance.Lead team meetings and training sessions on processes, expectations, and Salesforce activity tracking.Review call recordings and conduct weekly quality assurance evaluations to ensure service excellence.Analyze call center data and prepare reports for senior leadership.Collaborate with Admissions, Outreach, Marketing, and IT teams to optimize recruitment strategies and processes.Manage appointment calendars and prepare work schedules for adequate coverage.Monitor and manage inquiry distribution across calls, emails, and texting platforms.Drive the team to meet and exceed quantitative and qualitative goals.Qualifications:Required:Bachelor’s degree from an accredited institution.Strong leadership and problem-solving skills.Ability to work independently in a fast-paced environment.Excellent customer service and communication skills.Preferred:Experience with Salesforce CRM.Skills & CompetenciesExceptional telephone and organizational skills.High motivation and passion for student success.Ability to multitask and adapt to change.Proficiency with computer software and phone systems.Why Join Us?At Hallmark University, you’ll be part of a mission-driven team committed to student success. We offer opportunities for professional development, continued education, and participation in our Hallmark Character Program, which promotes our core values. About Hallmark University: Hallmark University is a nonprofit university offering degrees in Aviation Maintenance, Information Technology, Cyber Security, Business, and Nursing.
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University Call Center Manager
6 hours ago
San Antonio, United States Hallmark University Full timeAbout the JobUniversity Call Center ManagerHallmark University is seeking a Call Center Manager to lead the daily operations of our call center, which serves as the first point of contact for prospective students. This role is critical in driving student engagement and supporting enrollment goals through exceptional customer service and efficient...
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Call Center Manager
2 weeks ago
San Antonio, United States Bath Planet Full timeCall Center Manager Creating a fresh solution to bath remodeling, BathPlanet offers a stylish, cost-effective, low-maintenance bath improvement to homeowners, commercial customers and consumers with accessibility needs. We were created to meet the needs of consumers who were dissatisfied with the quality and workmanship available in the marketplace. Standing...
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Call Center Manager
2 weeks ago
San Antonio, United States Bath Planet Full timeCall Center ManagerCreating a fresh solution to bath remodeling, BathPlanet offers a stylish, cost-effective, low-maintenance bath improvement to homeowners, commercial customers and consumers with accessibility needs. We were created to meet the needs of consumers who were dissatisfied with the quality and workmanship available in the marketplace. Standing...
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Call Center Manager
4 days ago
San Antonio, United States Bath Planet Full timeCall Center ManagerCreating a fresh solution to bath remodeling, BathPlanet offers a stylish, cost-effective, low-maintenance bath improvement to homeowners, commercial customers and consumers with accessibility needs. We were created to meet the needs of consumers who were dissatisfied with the quality and workmanship available in the marketplace. Standing...
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Call Center Manager
1 week ago
San Antonio, Texas, United States Bath Planet Full time $50,000 - $60,000 per yearCall Center ManagerCreating a fresh solution to bath remodeling, BathPlanet offers a stylish, cost-effective, low-maintenance bath improvement to homeowners, commercial customers and consumers with accessibility needs. We were created to meet the needs of consumers who were dissatisfied with the quality and workmanship available in the marketplace. Standing...
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Call Center Manager
3 weeks ago
San Antonio, United States San Antonio Staffing Full timeCall Center ManagerBathPlanet offers a stylish, cost-effective, low-maintenance bath improvement to homeowners, commercial customers, and consumers with accessibility needs. We were created to meet the needs of consumers who were dissatisfied with the quality and workmanship available in the marketplace. Standing behind our products, we have developed an...
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Ambulatory Call Center Director
2 weeks ago
San Antonio, United States University Health Full timePOSITION SUMMARY/RESPONSIBILITIES Provides leadership and direct operational oversight of the resource center. The director is responsible for the strategic and daily operations of the department. Responsibilities include supervision and training of resource center staff, creating and maintaining quality assurance programs to ensure the effectiveness of...
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Ambulatory Call Center Director
18 hours ago
San Antonio, United States University Health Full timePOSITION SUMMARY/RESPONSIBILITIES Provides leadership and direct operational oversight of the resource center. The director is responsible for the strategic and daily operations of the department. Responsibilities include supervision and training of resource center staff, creating and maintaining quality assurance programs to ensure the effectiveness of...
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Ambulatory Call Center Director
3 weeks ago
San Antonio, United States University Health Full timePOSITION SUMMARY/RESPONSIBILITIES Provides leadership and direct operational oversight of the resource center. The director is responsible for the strategic and daily operations of the department. Responsibilities include supervision and training of resource center staff, creating and maintaining quality assurance programs to ensure the effectiveness of...
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Ambulatory Call Center Director
1 week ago
San Antonio, United States University Health Full timePOSITION SUMMARY/RESPONSIBILITIES Provides leadership and direct operational oversight of the resource center. The director is responsible for the strategic and daily operations of the department. Responsibilities include supervision and training of resource center staff, creating and maintaining quality assurance programs to ensure the effectiveness of...
