Medical Front Office Coordinator

2 weeks ago

St Petersburg, FL, United States MyCare Medical Group Full time
Front Office Coordinator

The Front Office Coordinator would be responsible for greeting all patients and clinic visitors in a friendly manner, directing them to the appropriate location, and providing general information about the office. The front office activities include receptionist tasks, check-in & check-out processes and referral coordination duties.

Job Responsibilities
  • Answering phones efficiently and with the proper etiquette, directing the calls to the appropriate person/department. Updating patient information in computer when necessary
  • Scheduling new patients, collecting insurance information, filling out proper forms to set up new patient files and preparing file labels
  • Verifying medical insurance for all appointments (at least one day prior to service) and walk-in patients
  • Maintaining inventory of new patient forms and office supplies required for front desk activities
  • Monitoring patient wait time and ensuring physicians' on-time schedule. Prioritizing appointment versus walk-in. Assisting in pulling charts for walk-in patients.
  • Providing patients the proper documentation for quick referrals using preferred network
  • Ensuring patients leave with all necessary forms and paperwork (i.e. receipt of visit, lab requisition, prescription, etc.)
  • Scheduling any necessary follow-up appointments, confirming next days appointments, and also following up on any missed appointments
  • Respecting and maintaining privacy and dignity of patients to assure client confidentiality at all times
Job Qualifications
  • High school diploma or equivalent
  • 1 year of experience within a medical office setting
  • Experience with referrals is preferred, but not required.
  • Data entry and typing experience
  • Bilingual in English/Spanish is preferred
  • Knowledge of basic medical terminology is preferred
  • Comprehensive benefits package, including Health, Vision, Dental, and Life insurances
    • FSA and Life Assistance Program (EAP)
    • 401(k) Retirement Plan
    • Health Advocacy, Travel Assistance, and My Secure Advantage
  • PTO Accrual and Holidays

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