Customer Service Representative

3 days ago

McLean, VA, United States Ampcus Full time
Overview

Employer Industry: Technology and Business Consulting

Why consider this job opportunity
  • Opportunity for career advancement and growth within the organization
  • Work remotely from anywhere within the continental U.S.
  • Supportive and collaborative work environment
  • Chance to make a positive impact by assisting associates with their HR inquiries
  • Competitive salary based on experience and qualifications
What to Expect
  • Process associate concerns, inquiries, and requests related to benefits enrollment within 24 hours
  • Handle and resolve Tier 1 cases according to quality standards and HR guidelines
  • Redirect and assign Tier 2 cases to the appropriate HR functions for resolution
  • Serve as the front-facing HR resource for associates regarding various HR administrative requirements
  • Maintain accurate reporting and documentation of interactions and resolutions
What is Required
  • High school graduate
  • Strong oral and written communication skills for business correspondence
  • Analytical skills to assess and resolve issues effectively
  • Customer-focused mindset with experience in contact centers
  • Proficiency in utilizing Workday and ticketing tools
How to Stand Out
  • Previous experience in HR or benefits administration
  • Familiarity with HR Help Center operations
  • Strong reporting and analytical capabilities
  • Excellent problem-solving skills
  • Ability to work independently and as part of a team

#CustomerService #HRSupport #RemoteWork #CareerGrowth #TechnologyConsulting

We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately.

We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.

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