Systems Administrator

2 weeks ago

Palo Alto, CA, United States Cypress HCM Full time

This range is provided by Cypress HCM. Your actual pay will be based on your skills and experience talk with your recruiter to learn more.

Base pay range

$45.00/hr - $62.00/hr

Systems Administrator

This role is ideal for someone with approximately 3 years of hands?on experience in system administration, eager to expand their skills across a diverse technology stack and contribute to the stability and performance of our critical infrastructure. This position will report to the Director of Global IT and you'll play a key role in maintaining our systems, supporting our users, and assisting in the implementation of new technologies.

Core Responsibilities

Advanced Troubleshooting and Technical Support:

  • Serve as an escalation point for the global Service Desk Team providing technical support to end?users for the various enterprise applications supported at our company. (e.g., Microsoft 365, Google Workspace, Jamf, InTune, Okta, Zoom, Slack).
  • Coordinate repair and recovery efforts for system failures and engage with impacted teams as needed.
  • Collaborate with senior system administrators and other IT team members on business critical projects and initiatives.
  • Serve as a point of contact for company FedRAMP systems, collaborating closely with the Identity and Access Management team to uphold strict system compliance and ensure seamless business continuity.

Executive Support:

  • Providing premium and proactive technical assistance to senior leadership, executives, and their administrative staff.

Asset Management and Documentation:

  • Collaborate with the Service Desk Team to maintain an accurate inventory of all endpoints, documenting hardware and software details.
  • Assist with asset management, including tracking inventory of hardware and software.

Process Optimization:

  • Identify, recommend, and implement continuous process improvements to enhance support operations and minimize incident occurrences.

Knowledge Base Development and Maintenance:

  • Create and publish knowledge base articles for complex or novel issues lacking existing documentation. Regularly update existing articles to ensure accuracy and relevance.
Qualifications
  • Minimum of 3 years of work experience providing front?line IT support or systems administration work.
  • In?depth knowledge of Windows/Android, Apple ecosystem of products, including Macs, iPhones, and iPads.
  • Advanced proficiency with standard IT productivity tools and systems (e.g., Microsoft 365, Google Workspace, Jamf, InTune, Okta, Zoom, Slack).
  • Strong knowledge of IT security best practices and compliance standards.
Preferred Qualifications
  • Relevant industry certifications such as ITIL or CompTIA are considered a valuable asset.
  • Excellent troubleshooting skills and the ability to thoroughly resolve issues across various systems supported at our company.
  • Excellent verbal and written communication skills that can work closely with both technical and management teams across the organization.
  • Excellent customer service skills and the ability to be a self?starter.
  • Exposure to IT security best practices.

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