IT Systems Administrator

7 days ago

Palo Alto, CA, United States divihn.com Full time
For further inquiries regarding the following opportunity, please contact one of our Talent Specialists:

Arun at (224) 507-1264

Amit at (224) 507 1290

Title: IT Systems Administrator

Location: Palo Alto, CA

Duration: 6 Months

Description

We're seeking a motivated and detail-oriented System Administrator to join our growing IT team here at client This role is ideal for someone with approximately 3 years of hands-on experience in system administration, eager to expand their skills across a diverse technology stack and contribute to the stability and performance of our critical infrastructure. This position will report to the Director of Global IT and you'll play a key role in maintaining our systems, supporting our users, and assisting in the implementation of new technologies.

Core Responsibilities:

Advanced Troubleshooting and Technical Support:
  • Serve as an escalation point for the global Service Desk Team providing technical support to end-users for the various enterprise applications supported at client (e.g., Microsoft 365, Google Workspace, Jamf, InTune, Okta, Zoom, Slack).
  • Coordinate repair and recovery efforts for system failures and engage with impacted teams as needed.
Collaboration & Coordination
  • Collaborate with senior system administrators and other IT team members on business critical projects and initiatives
  • Serve as a point of contact for clients FedRAMP systems, collaborating closely with the Identity and Access Management team to uphold strict system compliance and ensure seamless business continuity.
Executive Support
  • Providing premium and proactive technical assistance to clients senior leadership, executives, and their administrative staff.
Asset Management and Documentation:
  • Collaborate with the Service Desk Team to maintain an accurate inventory of all endpoints, documenting hardware and software details.
  • Assist with asset management, including tracking inventory of hardware and software.
Process Optimization:
  • Identify, recommend, and implement continuous process improvements to enhance support operations and minimize incident occurrences
Knowledge Base Development and Maintenance:
  • Create and publish knowledge base articles for complex or novel issues lacking existing documentation. Regularly update existing articles to ensure accuracy and relevance
Minimum Qualifications:
  • Minimum of 3 years of work experience providing front-line IT support or systems administration work
  • In-depth knowledge of Windows/Android, Apple ecosystem of products, including Macs, iPhones, and iPads
  • Advanced proficiency with standard IT productivity tools and systems (e.g., Microsoft 365, Google Workspace, Jamf, InTune, Okta, Zoom, Slack).
  • Strong knowledge of IT security best practices and compliance standards.
Preferred Qualifications:
  • Relevant industry certifications such as ITIL or CompTIA are considered a valuable asset.
  • Excellent troubleshooting skills and the ability to thoroughly resolve issues across various systems supported at client
  • Excellent verbal and written communication skills that can work closely with both technical and management teams across the organization
  • Excellent customer service skills and the ability to be a self starter
  • Exposure to IT security best practices.

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